Become your most extraordinary self! Our team is intensely proud to be a major provider of services and products to the drug discovery research industry. Join Eurofins Discovery Services & Products IBLSC US, LLC part of the Eurofins Discovery ™ group of companies serving global clients in the Pharma and Biotech industries. Work alongside industry experts and collaborate with team members to directly and positively impact human health worldwide!
We have a philosophy to support work life balance, career progression opportunities and offer many benefits such as formal mentoring programs, tuition reimbursement, extensive career training programs, competitive health benefits, paid time off and 10 annual paid holidays*.
Essential Duties and Responsibilities:
- Point of contact for all account management and CRM issues.
- Collect team forecasting reports on a monthly basis.
- Oversees all supervisory responsibilities including performance management, timekeeping and training.
- Ensure individual territory plans are reviewed and progress is continually evaluated.
- Manage a portfolio of existing customer accounts assigned to the account manager to maintain and grow sales in order to achieve the customer’s goals.
- Determine and implement optimum marketing and sales outreach strategies on an account by account basis to insure customer is aware of offerings of interest pertinent to their specific needs.
- Understand pricing throughout the portfolio, leverages pricing as a competitive advantage, understand the internal Eurofins Discovery operations sufficiently to utilize those processes to leverage pricing and provide options to the customer.
- Provide positive long-term contact for the customer to address their needs as they arise. Act as the sales management point of contact to handle customers’ individual needs.
- Works closely with internal technical teams and client services to present our offering and close business, set up pricing and invoicing terms.
- Resolve conflicts and provide solutions to customers in a timely manner
- Report on the status of accounts and transactions. Develop KPIs for each account to demonstrate success in growing the account.
- Set and track sales account targets, aligned with company objectives. Report monthly.
- Develop business plans to grow the accounts on account-by-account basis and monitor against the goals of the plan on a quarterly basis. Pivoting the plan based on changes in customer need as pertinent.
- Keep the CRM up to date by monitoring accuracy and utilizing it appropriately for account management and business forecasting.
- Track the change in the organization as the customer’s staff changes or acquisition occurs for each account. Follow the moves and work with territory Business Development Managers to provide contacts for them to pursue new business if pertinent.
- Develop quarterly and annual sales forecasts based on the account business plan.
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth.
- Establish the dedicated Client Services staff to insure customer management.
- Work to push transactional sales to eCom through customer education and monitoring.
- Proven work experience as a sales account manager
- Technical depth sufficient for sales development in drug discovery
- Sales skills to manage and develop accounts – negotiation skills, customer management, price leveraging, etc.
- Hands on experience in sales and an ability to deliver excellent customer experience
- Knowledge of CRM software and MS Office
- Ability to manage time for highest return to the business.
- Understanding of sales performance metrics and how to analyze data for reporting purposes.
- Excellent communication and negotiation skills
- An ability to deliver projects and answer inquiries on time
- Business acumen with a problem-solving attitude.
The position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed.
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
