Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 18 countries (and counting!).
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps
lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
At Back Market, the Diversification team is responsible for growing the revenue further from the smartphones category. Part of the success relies in our ability to develop strong and ambitious partnerships with key Brands & Retailers to support them in monetizing all of their b-stock (returned, defective, end of life products) via our platform.
As part of the team, the Seller Success Manager will have the full responsibility of these high profile accounts and will contribute to the overall business by enabling their growth and retention.
YOUR MISSION (IF YOU ACCEPT IT): 🥇
- Manage and develop a portfolio of global Brands and Retailers (Dyson, Seb, GameStop, etc.) : own the Sales, Quality, Adoption and Satisfaction KPIs throughout seller journey
- Forge relationships with key sellers’ contacts to ensure high levels of adoption and satisfaction of our platform
- Conduct strategy calls, recurring business reviews, onsite visits and presentations tailored to your sellers’ use cases and business models
- Gather sellers’ feedbacks, identify opportunities and risks in the seller journey and set-up adapted action plan
- Work cross-functionally within Back Market to ensure successful results for the sellers : Marketing activation plans, press release, product improvements, etc.
- Leverage your expertise on these strategic players to support our Business Development team in the recruitment and onboarding of new players
YOU ARE IN THE RIGHT PLACE IF: ⭐
- You have at least 5 years of experience in an account management role working with key accounts
- You have a proven project management experience with success in working X-team and managing deadlines, customers, and schedules
- You have a strong appetence on ecommerce and marketing topics : you understand how to grow an ecommerce business and you understand the KPIs
- You have an analytical mindset : knowledge of SQL and/or Tableau experience is a plus, but readiness to learn and hone analytics skills is a must
- You're proactive and energetic with the desire to be a key player on a results-oriented team in a fast-paced work environment
- You've got superb listening skills and the proven ability to dig deeper to uncover the seller’s true objectives
WHY SHOULD YOU JOIN US ? ✌🏼
- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
- A meaningful company: we became a mission-driven company in January 2022.
- Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas!
- Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career.
- Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
- Leadership Academy by Back Market:“be a coach not a dictator” is at the core of this program ! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.
- An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
- Remote friendly company : up to 2 days of remote work per week!
- One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.
- Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet.
- Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).
- We’re here to SABOTAGE: It’s our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.
