Role purpose
Managing professionally, efficiently, and timely the extended O2C process (order taking and processing, delivery to customers, return management, distributors complaint handling, cooperation in AR management)
Accountabilities
- Manage orders of the assigned sales areas for Romania and Moldova, place orders in SAP and follow up on deliveries with the logistic providers.
- Manage the entire flow of documents and information regarding export of goods to Moldova for MD orders.
- Ensure efficient inventory management process thru regular stock reconciliations with service provider.
- Manage stock return process from the customers, documentation, billing.
- Manage FOC goods process (marketing demo, trial, commercial FOC etc.).
- Manage the information flow with clients for expected availabilities/ problems/ derogations.
- Provide pro-actively support to internal stakeholders for all information regarding deliveries, inventory.
- Contracts and documents management - provide all documents required to clients e.g. invoices, delivery notes, quality certificates etc.
- Contributing to the rebate process management in cooperation with the colleagues, maintaining rebate calculations per customer and system update – ERP (SAP etc.).
- Contribute to the updates of order automation tool (Distributor Portal, etc)
- Ensure timely reporting and processing of the customer complaints in the relevant tools according to rules.
- Relevant working experience in departments like customer service / sales; 1 to 3 years
- Preferably in the Seed Business/Crop Protection business
- Relevant experience with ERP3 systems / SAP and Microsoft office
- Bachelor’s degree
- Relevant knowledge of Planning Cycles, Sales Cycles, Production, Processes
- Experience to build relationship with customers, suppliers, service providers
- Effective organizational skills and time management
- Fluency in English language (verbal as well as in writing)
- Focus on continuous improvement
- Proven ability to deliver promises under tight timelines
- Excellent communication and collaboration skills
- Able to cope with pressure and conflicting demands
