Job Title: Security Zone Supervisor
Department: Event Security
Reports To: Event Security Manager
Status: Seasonal, Nonexempt
Directly Supervises: Event Security
Primary Objective: Responsible for managing the day-to-day Event Security operations for our baseball non-baseball events. Lead with a positive attitude and demonstrating a commitment to all Team Members. Schedule all available Team Members for Baseball and Non-Baseball events. Manage and teach the operation while holding employees accountable for delivering the Mariners Way.
Essential Functions:
- Must be available to work baseball and non-baseball events throughout the year, including evenings, weekends, and holidays.
- Hold office hours and attend required meetings.
- Assign staff according to operational need of zone; handle changing staffing needs and call-offs. Assist in any training as directed by the Event Security Department Management
- Observe the Event Security Teams to ensure the protocols, responsibilities, and goals the Event Security Department are being executed at baseball and non-baseball events.
- Survey areas of responsibility during baseball and non-baseball events; observe Team Members at work and provide timely and meaningful performance feedback (Teach, Coach, Mentor)
- Accountable for response to sensitive situations including security issues, injuries, incidents involving alcohol, and unruly guests. Ensure protocols are followed and follow-up is completed according to policies and procedures.
- Troubleshoot quickly and efficiently to solve guest issues escalated by Supervisors/Leads/Team Members.
- Inform Manager, Event Security of any guest or Team Member issues that require escalation or visibility from BPO Management or Human Resources.
- Lead briefings with Supervisors/Leads to provide direction for shift briefing including deployments/posts, needs of the event, important topics, and employee communications.
- Review and approve incident reports. Identify trends in reporting and note of needed improvements. Coach and train Team Members as needed.
- Oversee the review process for all direct reports including Team Members and Supervisors/Leads.
- Responsible for all documented-related performance discussions. Will complete documented performance reviews with Supervisor/Leads and partner with Event Security Manager and HR on any needed documented discipline/corrective actions.
- Deliver mid-season performance evaluations of Leads and participate in delivering Team Member evaluations.
- Participate in Scheduling Meetings with Manager, Event Security. Review published schedule and staff availability and ensure proper staffing for baseball and non-baseball events.
- Responsible for reporting scheduling changes to Event Security Manager
- Responsible for monitoring employee attendance and determining further action including discipline and recording.
- Directs Team Members to the correct resource for requests including reasonable accommodation, Leaves of Absence, resignations, retirements, and any other action that is a change in employment status.
- Will perform other duties as assigned.
Education and Experience:
- High School diploma or GED required.
- Minimum of one (1) year of leadership experience in large facility guest experience/operations, preferably in Major League sports or entertainment.
- Operations management experience preferred.
Competencies, Knowledge, Skills and Abilities (KSA’s):
- Sensitivity and responsiveness to cultural, ethnicity, age, and other groups, enabling one to better anticipate the needs and desires of a wide range of guests.
- A proven track record utilizing social/emotional intelligence, navigating a variety of social, emotional, and interpersonal situations to leverage the capabilities, insights, and ideas of all individuals.
- Demonstrates exceptional organizational skills; plans, prioritizes and works with a sense of urgency. Acts in a manner that is fair and ethical, and always with integrity.
- Ability to exercise sound judgment in every decision. Must be fair and honest in dealing with employees and customers.
- Must possess proficient computer skills including MS Word, Excel, Scheduler and Outlook.
- Share and express thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests. Is diplomatic, tactful and professional in all forms of communication.
- Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
- Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
- Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
- Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt. Identifies and corrects errors. Is careful, alert and accurate, paying attention to details of the job.
- Makes decisions and takes actions that contribute to exceptional experiences for guests.
Physical Activities and Working Conditions (for the Essential Functions):
- Outdoor work environment, subject to fluctuation in temperatures, exposure to the sun and elements.
- Must be able to work afternoon, evening and night games or events, prior to opening of facility to the public and/or through closing of the facility.
- Must stand and/or walk on concrete surfaces including stairs at a moderate or fast pace for duration of a baseball game or event. Must be able to run if needed.
- Must have functional vision.
- Must be able to use communication tools such as two-way radios.
- Must have the ability to use current technology (including, but not limited to handheld devices and incident reporting software).
The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members.
The anticipated starting pay for this seasonal role is $26.27 per hour.
All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.
This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act
