JOB TITLE: Security Officer
LOCATION: Jackson Square Shopping Centre – Bishop’s Stortford
REPORTING TO: Deputy Soft Services Manager
PAY RATE: £14.50 per hour
SHIFT PATTERN: 45 hours per week. (Rota of days and nights including weekends)
The Site
A Shopping Centre in Bihops’s Stortford is a mixed enclosed and opened scheme with a mix of national brands, local independent traders and a main supermarket.
The Person
The candidate must be SIA Trained and preferably licensed on CCTV and First AID certifications are desirable. The candidates will be required to work a combination of days and nights shifts including weekends, to cover periods of fellow team member’s holidays, staff sickness, staff training courses and any large events held within the Centre. Full flexibility is required.
Job Objective & Responsibilities:
• Ensuring the security and safety of customer buildings and personnel.
• Responsible for protecting the security and safety of the identified buildings and personnel on site.
• Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations.
Key responsibilities:
- Apply and conduct oneself at all times in accordance with the site Assignment and Emergency Instructions
- The prevention of accidents, injuries, crime, fire and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety.
- To work inline with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures.
- Comply with the Data Protection Act.
- To provide a visible deterrent, reassuring the public
- To ensure criminal offenders are apprehended and handed over to the local authorities – if deemed safe and legal to do so.
- If necessary, attend court to give evidence
- To maintain your personal notebook in accordance with PACE Act 1984
- To undertake all duties in a safe and secure manner, taking into account personal safety and the safety of your colleagues and the public
- To provide an efficient, helpful and smart image at all times.
- To alert the Control room operator of any person thought to be suspicious in any way.
- Be vigilant for suspicious packages or parcels, and know the Client’s Procedures for evacuation if required.
- Check the mall and building for potential fire hazards.
- At no time should security take responsibility for keys of tenant premises.
- Mall patrols covering all external areas where required.
- S/O are not to patrol in pairs and not to stay in a one place.
- To complete required patrols upon request from supervisor. Including Car Park and basement.
- Monitor and check Toilet areas.
- To enforce Centres code of Conduct.
- To stop bicycles or skateboards being ridden through the mall.
- S/O are to check and support cleaners for spillages, full bins or other situations that require their attention
- Keep the mess room clean and tidy
- When covering the basement, to actively challenge those entering and make sure only authorised personnel are in the area.
- Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room.
- To follow all reasonable instruction given by those supervising or managing your activities and or area of work.
- Arrive for duty in good time and be ready for your shift start time.
- Maintain a neat appearance and dress in accordance with the ABM facility services dress code (only stud earings and no hoodies)
- Complete documents in line with site requirements.
- Escalate health and safety issues straight away to the control room.
- Report any accident or injury to shift running supervisor or senior member of the team.
- Take breaks as detailed by the shift running Supervisor.
- To advise Shared services manager should you need to leave site whilst on duty.
- Comply with absence reporting procedure (call the control room to advise that you will be absent before your shift).
- Follow correct opening and lock-up procedures and report any faults found on either task straight away.
- Always be courteous towards clients, tenants, customers and other employees.
- Record all incidents in the security DOB as well as in your personal pocket book.
- Complete Incident Reports for all reportable incidents to the required standard
- Consumption of alcohol on company premises is not allowed nor is reporting to work or being at work whilst under the influence of alcohol or other substances. This would be considered Gross Misconduct.
- To complete documentation with facts and not to falsify any records kept.
- No accepting any gifts or gratuities as per the Business Conduct Policy.
- Using mobile phones while on duty is not permitted (for emergencies ask permission from line manager)
- Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions.
- Complete any other reasonable request set to you by your supervisor, Co-ordinator or Shared services manager.
- Interchanges with tenants are to be kept to a minimum, and always conducted in a professional manner.
Qualifications:
- Door Supervisor License
- CCTV License
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
