Heredia, Costa Rica

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we’re looking for

As an Incident Response Analyst, you will play a key role in responding to security and privacy incidents impacting SurveyMonkey. Reporting to the Head of Security, you will lead the coordination, triage, and management of the incident response process, working closely with departments and updating senior leadership as needed.

What you’ll be working on

Manage SurveyMonkey’s incident response process, including design, implementation, and refinement of related procedures and guidelines.
Oversee the implementation and maintenance of incident response tools (e.g., Rootly, SharePoint, Confluence, PagerDuty) and lead automation projects to streamline workflows.
Design and execute tabletop exercises to test and improve the effectiveness of the response process, integrating feedback for continuous improvement.
Develop and report on incident response metrics for both technical teams and executives, analyzing trends to provide actionable insights.
Create and maintain incident playbooks and standardized procedures for effective response and resolution.
Manage the on-call schedule and participate in security on-call rotations.
Lead efforts to respond, investigate, mitigate, and resolve incidents, ensuring protocols are followed and proper communication is maintained with stakeholders.
Conduct post-incident retrospectives, driving action items to closure and ensuring root cause fixes are implemented.
Collaborate with teams across Security, Product, Engineering, IT, and Business Systems to enhance detection and response capabilities.

We’d love to hear from people with

Ability to work in a dynamic, on-call environment.
5+ years of experience in cybersecurity and/or information security, or equivalent expertise.
Hands-on experience in security incident response or security project/program management.
Strong analytical, documentation, and communication skills.
Proven ability to collaborate across functions and levels.
Familiarity with security tools such as SIEM, endpoint detection, and cloud solutions.
Fluency in English at a B2+ level (written and oral).

This opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Apply for this job

SurveyMonkey is hiring a

Security Incident Response Analyst