Security & Customer Service Officer

JOB TITLE: Security & Customer Service Officer

LOCATION: Gyle Shopping Centre
REPORTING TO: Operations Manager

RATE OF PAY: £12.72 per hour

SHIFT PATTERN: 4 on 4 off, 40 hours per week

JOB DESCRIPTION

Gyle Shiopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas, it offers free parking and discounted benefits from certain retailers, As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perkbox employee benefit scheme which includes discounted Evouchers for most retailers, including Gyms, holidays and car rentals to name a few, it also offers Employee assistance programme which bosts 24/7 365 independent support for all colleagues. This position is for a Security & Custopmer Service Officer working 45 hours per week, on a 5 over 7 shift pattern, with paid breaks at £10.40 per hour, we offer 28 days annual leave including public holidays.

Main Duties & Responsibilities:

• Dealing with customer complaints.
• Assisting all members of the public when requested.
• Attending first aid incidents.
• Fire/bomb evacuation.
• Assisting retailers in all matters relating to shoplifters.
• Policing the customer and staff car parks
• Dealing with lost/found children.
• Dealing with lost/found property.
• Assisting motorists within the car park (accidents, thefts etc.
• Fire testing of the retail unit’s fire alarm systems.
• Monitoring the Centre fire alarm panel.
• Monitoring the Centre CCTV system.
• Reporting defects/spillages within the Centre and collect litter where necessary.
• Signing in of all visitors to the Centre Management.
• Operating and monitoring the Centre intruder alarm system.
• Radio operation and maintenance.
• Control of all contractors ensuring compliance with Centre Operational Policy.
• Control and issue of all Centre keys maintaining accuracy of all logs.
• Opening and closing the Centre.
• Carry out bank escorts.
• Police Liaison on community and criminal matters.
• Enforce the strict no smoking policy.
• Implement all emergency procedures when required.
• Patrol the mall areas of the Centre to prevent crime and unruly behaviour.
• Customer Service Desk Duties e.g. hiring out equipment and issue Gyle Gift Cards.
• Carry out weekly check on retailer’s compliance to the Fire Precautions Act 1971.
• Carry out weekly checks on any unoccupied unit.
• Carry out daily, weekly & monthly health and safety checks in the workplace and report faults.
• Comply with all Health & Safety policies and procedures.
• Check fire escapes, fire extinguishers and emergency lighting in the common areas.
• Carry out a daily check on the Centre Customer Service Vehicles including valet service.
• Ensure that all customer facilities in the Centre are clean and serviceable.
• Carry out Control Room duties, answering telephones and personal enquiries at Reception.

Person Specification:

· Availability as and when required including evenings and weekends depending on shift patterns.

· Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.

· Have strong customer service skills.

· Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure.

· Maintain critical standards for professionalism, service, speed and quality assurance.

· Adhere with new policies and procedures to ensure that a respectful workplace exists.

Essential

· Sound communications skills.

· SIA License

· CCTV License (Preferred)

· First Aid Qualification.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.