Section Warehouse Assistant Manager will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.
WHAT YOU WILL BE DOING
Customer Service
- Maintain inventory accuracy between Bollore & customer’s WMS system
- Data compilation & reconciliation related reports
- Accurate monthly billings
- Achieve & maintain consistent service specific key performance indicator
- Provide good customer services at all times
- Conduct regular cycle count or annual stock take
- Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers
- Lead key contact for customer in logistics related fields
- Prompt reply for customers’ queries
- Proactive to implement customer specific improvement program
Operations
- Oversees, plans, directs, supervises the entire function and all-related functionalities
- Investigate root-cause of operation incidents and service failures, make recommendation to the Operations Manager / Management for improvements
- Analyzes data and make recommendations to management on any changes that need to be implemented not limited to service charges, operational handling, and revision of specific clauses / provisions covered by service agreement
- Constantly review and explore effective operational methods to achieve higher productivity in the area of responsibilities
- Ensure the implementation of goals, objectives, policies, procedures and work standards for the operation of the program
- Motivate staff involved with operations of the program to develop entrepreneurial & initiative ideas
- Ensure the periodic maintenance is being carried out for Warehouse MHE
- Maintain warehouse housekeeping & workplace safety
- Managing the profitability of the appointed operations
Requirements
THE SUCCESSFUL CANDIDATE
- Bachelor’s degree in any related discipline (Business Administration, International Business).
- 5 years' experience in Warehouse Management, Warehouse Service Provider
- Experience in logistics related field, 3PL is preferable
- Excellent interpersonal, communication & negotiation skills
- Ability to speak well confidently and build rapport with customers
- Computer skills: Word, Excel, Power Point, and internet
- Good Interpersonal & relations with all levels
- Strong mentality and interpersonal skills
- Good command in English
Benefits
Benefits
- Provident Fund
- Group Insurance: Health (IPD&OPD), Accident, and Dental
- Fixed & Performance Bonus
- Annual Leave start from 12 days/year
