Seasonal Quality Assurance Specialist

Why you’ll love this role

The Specialist, Quality Assurance will work cross-functionally with our team supporting the operation in an accurate and timely manner. They will audit processes to assure effective operation and control and to verify compliance with established standard practices. This role will also support operations in identifying root cause and corrective actions to prevent further production of undesirable products, performing material and product evaluations, and recording, organizing, and analyzing results.

What you’ll do 

• Review quality issues with products and utilize appropriate escalation paths
• Accurately log data in Warehouse Management System (WMS) for movement of product (for example: shipping, inventory, returns, etc)
• Document quality issues with the product and communicate with Operations, Customer Service and Customers
• Identify, communicate and execute process improvements
• Communication within operations team members on quality concerns and corrective actions
• Support the quality assurance process and procedures across operations
• Identify opportunities to continue to improve the efficiency of operations
• Regularly check for trouble product around the Verification Center and bring to Quality Assurance department to process
• Help train and develop new team members in the Verification Center 
• Support other departments (Inbound, Outbound for example) within the Verification Center

About you 

• Strong attention to detail 
• High degree of patience and comfort performing repetitive tasks requiring a high degree of focus 
• Flexibility and willingness to learn 
• Strong data analysis skills
• Strong written and verbal communication skills and ability to communicate effectively at all levels of the Operations team 
• Strong work ethic and positive attitude are a must 
• Sense of urgency to perform tasks at or above the outlines productivity targets and to timelines 
• Comfortable in a fast-paced work environment 
• Ability to work well in teams and good communication skills

Nice to have skills 

• 0-3 years of experience in assessing value and risk of footwear, streetwear, and collectibles  (including but not limited to textiles, electronics, energy categories)
• Fashion retail background

• The Verification Center is a warehouse environment with working conditions found in a typical warehouse setting. Closed toed and closed heel shoes are required. Team members in this environment will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time.
• May push, pull, and lift up to 50 pounds (or 23kg); on occasion a team-lift of up to 100 pounds (or 45kg) and may be required to bend, twist, kneel and squat regularly.
• This role may require you to ascend or descend ladders, stairs, ramps, and the like on a frequent basis depending on site location

Pursuant to the various pay transparency laws/acts, the base salary is $18.00/hr plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.