Seasonal Merchant Operations Associate

ABOUT US

Uncommon Goods partners with independent makers and small businesses to offer a wide, constantly evolving assortment of original, creative products.­

We are built on better business practices and committed to having a positive impact. Learn more here.

The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is. Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here.

EVERYONE IS WELCOME HERE

At Uncommon Goods, we believe we're all out of the ordinary.  That's why we're committed to making diversity, inclusion, equity, and belonging part of everything we do. We strive to make significant changes to our business, from how we find our products to how we build and cultivate our team—so we can be everyone's favorite place to work.

We are an equal-opportunity employer. If you would like to request any accommodation during the application process, please email [email protected].

ABOUT THE ROLE

We are seeking a dedicated and dynamic Seasonal Merchant Operations Team Associate to join our team and play a pivotal role in communicating with our vendors and customers. In this integral position, you will collaborate closely with our seasonal and year-around team to ensure the efficient operation of our administrative processes, while providing exceptional customer and vendor support. 

ROLE RESPONSIBILITIES

• First point of contact for all our vendors while placing purchase orders, following up on tracking, invoices, and vendor confirmations.
• Assist vendors/customers via phone and email regarding order and/or account inquiries.
• Self-starter; able to work independently and manage multiple priorities while meeting tight deadlines.
• Maintain accurate correspondence and records of vendor communications, including current vendor information regarding cost, availability, reorders, and general product information.
• General administrative duties and support, including special projects on an “as needed” basis for the merchant operations team.
• Critical problem-solver capable of streamlining, improving processes, and troubleshooting.

SKILLS & QUALIFICATIONS

• Meticulous attention to detail and highly organized.
• Excellent communication skills over the phone, through email and in person.
• Ability to perform in a fast-paced environment.
• Ability to manage projects and meet deadlines with minimal supervision.
• Track record for exceeding expectations and striving for excellence.
• Ability to manage projects, multi-task and meet deadlines with minimal supervision.
• Strong problem-solving skills and the ability to think outside the box.
• Comfort working with Microsoft Excel, including basic formulas, Data Entry, Vlookups, and Pivot Tables.
• Knowledge of Zendesk Ticketing System
• Strong computer competency.
• Customer service-focused aptitude.
• Sense of urgency.
• Ability to navigate through competing priorities.

COMPANY PERKS

The salary range for this position is $20-$22/Hour.

This is currently a remote role.

When applying please include the following: 

• Resume
• Answers to the following questions:
  • What excites you about the Seasonal Merchant Operations Associate role at Uncommon Goods?
  • Do you have prior customer facing experience? If so, please explain.
    

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