Seasonal Experiences Facilitator

ABOUT US

Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers a wide variety of items that they love to surprise loved ones with (and treat themselves, too)! 

We are built on better business practices and committed to positively impacting people and the planet. Learn more here. 

The best part of Uncommon Goods is us—our team. We've been around for 25 years because of all the wonderful people who make UG a unique company. 

Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Learn about the story of Uncommon Goods from our Founder and CEO here and here. 

EVERYONE IS WELCOME HERE

At Uncommon Goods, we believe we’re all out of the ordinary. That’s why we’re committed to making diversity, inclusion, equity, and belonging part of everything we do. In pursuit of that goal, we’ve made significant changes to our business, from how we find our products to how we build and cultivate our team. Our hope is to be everyone’s favorite place to work!

We are an Equal Opportunity Employer. If you would like to request any accommodations during the application process, please email [email protected]. 

ABOUT THE ROLE
Uncommon Goods is seeking facilitators of our fast-growing category: virtual Experiences! Reporting to the Experiences Manager, the Virtual Experience Facilitator will be the face of Uncommon Experiences during our online classes. These online classes cover a range of interests including cooking, crafting, painting, mixology, lectures, and maker space tours. 

Our Virtual Experiences Facilitators each work on 1-10 classes per week, totaling 3-30 hours weekly. The hourly rate for this position is $23.00/hr. Scheduling is flexible and will depend on the number of scheduled Experiences and Facilitator availability. Shifts will occur on weeknights and both day and evening shifts on the weekend days. There will be some hours in December (especially the last week of Dec.) Season is January and February and will be 10+ hours most weeks.

ROLE RESPONSIBILITIES

• Efficiently operate our conferencing program (we use Zoom) to provide a smooth experience for the instructors and participants.
• Maintain a solid line of communication with instructors and share relevant feedback and updates in pre-class tech checks.
• Provide email recaps to the Experiences Team after each class with a summary of highlights, what could have gone better, who attended the class, and ideas for improvement.
• Appear on camera as a helpful and engaging representative of Uncommon Goods, interacting with the instructors and attendees to create a fun and informative session.
• There may be additional opportunities to collaborate with the Experiences Team as needed on administrative tasks or take some shifts as a lead with additional training provided.

SKILLS & QUALIFICATIONS

• Enthusiastic, personable, confident quick learner with a can-do spirit who is passionate about details.
• Able to multi-task and respond in the moment during classes and experiences while remaining calm and maintaining brand voice.  
• Problem-solver; capable of identifying the root cause of disruptions in the customer’s experience and work to resolve the issue quickly. 
• Understand the importance of great customer service and possess the ability to meet our service-related goals and expectations.
• Prior experience in education, event-hosting, and/or customer service is preferred.
• Proficient with Zoom or similar online conferencing program.
• Excellent verbal and written communication skills.
• Applicants must be open to working outside of traditional business hours (evenings and weekends) to support/facilitate classes.  
• Must reside in New York, Florida or Texas.
•  High-speed Wi-Fi, a quiet place to work uninterrupted, and access to a computer system with a webcam and the ability to open PDF and web-hosted documents are required (not phone, tablet or chromebook).

SEASONAL PERKS

• Casual work atmosphere, fun company events. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)
• Competitive pay at $23/hr
• 40% discount on our products
• Learn more about your FMLA rights here

Fully Remote: This is a fully remote role, and you must be a resident of NY, TX, or FL. You will provide your own computer, internet connection, and headset device. 

When applying, please include… 

• Resume
• Application Questions below

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