Seasonal Customer Support Specialist (Remote)

ABOUT US

Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers a wide variety of items that they love to surprise loved ones with (and treat themselves, too)! 

We are built on better business practices and committed to positively impacting people and the planet. Learn more here. 

The best part of Uncommon Goods is us—our team. We've been around for 25 years because of all the wonderful people who make UG a unique company. 

Learn more about our products, B Corp certification, guiding principles, Better to Give program, and team members you might be working with. Learn about the story of Uncommon Goods from our Founder and CEO here and here.

ABOUT THE ROLE

We are currently seeking a team of ambitious Seasonal Customer Support Specialists to join our Customer Service Team. As a Customer Support Specialist, you will work directly with our customers on the phone, through live chat, and email to place orders, respond to order inquiries, and resolve any outstanding order issues. This position will receive extensive training on a virtual platform to become an expert in our customer service values, processes, and procedures.

This is a seasonal position with an hourly wage of $20/hour. This seasonal position lasts through December 2024, with the potential for extension. Shifts will occur between 7AM and 1AM EST, 7 days a week; full-time availability is preferred. Hours will be scheduled based on the needs of the business with a minimum of 20 hours per week. Applicants can expect to work between 20 and 40 hours per week during the season. We require cameras to be on for all training, development, and coaching sessions. We are accepting applications from people located in NY, TX, and FL.

ROLE RESPONSIBILITIES

• Provide outstanding service to our customers via phone, email, and chat.
• ​​Act as an advocate for our customers and be an empathetic problem-solver in all customer interactions.
• Efficiently identify and address customer issues with practical solutions.
• ​Process orders and provide detailed product/service information.
• Follow up on outstanding matters and offer additional assistance where necessary.
• Demonstrate a strong interest in product quality and brand alignment.
• Exhibit independence, motivation, and a strong work ethic thriving with minimal supervision.
• ​Adaptability to changing environments and a willingness to learn new skills.
• ​Maintain accurate records of customer interactions and transactions.
• Stay informed about product knowledge and company policies.
• ​Proactively suggest improvements to enhance customer satisfaction. 

SKILLS & QUALIFICATIONS

• Prefer prior experience in customer service.
• Flexibility is needed, as schedules may vary from week to week. Candidates must be available to work weekend shifts, and those with full-time availability are strongly preferred.
• This is a 100% remote position; applicants must have a dedicated, quiet workspace that is sound-managed.
• Must provide their own computer, high-speed internet, headset, desk, and chair. (NO Chromebooks).
• We require cameras to be on for all training, development, and coaching sessions.
• ​Proficiency in using customer service software, CRM systems, and tools.
• Ability to handle stressful situations with patience and professionalism.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent verbal and written communication skills.

SEASONAL PERKS

• Casual work atmosphere. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.)
• 40% discount on our products.
• Learn more about your FMLA rights here.

This is a fully remote role, and you must be a resident of NY, TX, or FL. You will provide your own computer, internet connection, and headset device.

When applying, please include…

• Resume required

EVERYONE IS WELCOME HERE

At Uncommon Goods, we believe we’re all out of the ordinary. That’s why we’re committed to making diversity, inclusion, equity, and belonging part of everything we do. In pursuit of that goal, we’ve made significant changes to our business, from how we find our products to how we build and cultivate our team. We hope to be everyone’s favorite place to work!

We are an Equal Opportunity Employer. If you would like to request any accommodations during the application process, please email [email protected]. 

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