Scheduler
Lower Sackville, NS
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
This role will schedule service calls and route service technicians to fulfil customer orders and services, with the main focus to maintain the work schedules for field technicians and assure that all customer commitments are met. Ensure that tasks are completed in an effective and timely manner at the highest quality. Provide World Class customer service.
Responsibilities:
- Provide timely and professional responses to both customer and technician inquiries, both inbound and outbound.
- Communicate directly with technicians to adjust assignments, add or remove locations, and reassign routes as needed.
- Offer logistical support to technicians and maintain effective communication with colleagues and customers.
- Confirm, schedule, and reschedule customer services.
- Handle difficult customer issues promptly and professionally, ensuring they are resolved and communicated accurately.
- Regularly communicate with Operations Managers, Branch Managers, and the Regional Manager to share information and address technician concerns, aiding in informed decision-making.
- Escalate significant business or technical issues to management and assist with communication across other departments.
- Maintain a positive and friendly attitude with the service team, promoting positive interactions between service, technician, and office teams at all times.
Requirements
- 2+ years experience with customer service and able to effectively manage multiple tasks concurrently
- Dispatch or scheduling of field technicians experience is a plus
- Intermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
- Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
- Able to learn and use multiple computer systems
- Strong analytical skills and attention to detail
- Able to multitask under pressure in a fast-paced environment
- Prioritize work with little direct supervision
- Strong communication (verbal and written)
- Able to exercise tact and diplomacy when dealing with others
- Strong work ethic, punctual and maintain a professional demeanor
- Ability to work in office, Monday to Friday.
1 Vacancy
Salary $38,000.00 to $40,000.00
Benefits
A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
- Great benefits - Medical, Dental, and Vision
- Employer-matched RRSP program up to 3.5% of your base salary per year
- Paid sick and vacation days
- Short and long-term disability
- Life Insurance
AI technology will be used in selecting candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.
