Scaled Support Account Manager
What is The Muse?
The Muse helps hundreds of the world’s most admired companies attract, hire and grow exceptional talent with its candidate-first talent attraction platform and expertise in diverse and hard-to-attract candidates. In the new world we now live in, companies engage passive and active candidates through their digital footprint - yet few take the time to deeply explain their business, culture, and roles in an engaging and scalable way. The Muse unifies talent acquisition, employer branding and recruitment marketing to help you amplify your talent brand and attract right-fit candidates. Job seekers rely on The Muse for original career advice from prominent experts, access to the best coaches, and a behind-the-scenes look at job opportunities. 75 of the Fortune 500 trust The Muse as their platform for managing recruitment.
Founded in 2011, we were named one of Fast Company’s 50 Most Innovative Companies in the World. We have a highly-diverse user base of millions of Millennial & Gen Z jobseekers who we help connect with companies as wide-ranging as Apple, Nike and the FBI. We’ve raised over $58M in venture and PE funding.
In 2022, The Muse acquired Fairygodboss, the largest online career community for women, and operates the two brands as a single organization: The Muse Group.
How You’ll Make an Impact:
-You’ll be a trusted partner for companies looking to attract and retain the best talent by cultivating, maintaining, and growing meaningful relationships with Muse clients
-You’ll develop a deep expertise of The Muse, our employer branding solutions, and the talent industry
-You’ll help companies reveal their authentic brand story, recommending and delivering content solutions that bring these stories to life and give job seekers insight into their values and culture
-You’ll exceed monthly, quarterly, and annual revenue objectives, thinking strategically about how to increase renewals and upsell clients across the Muse platform
-You’ll ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
-You’ll leverage performance data to give clients the tools they need to compete for the best talent out there
-You’ll identify opportunities to improve our current processes, tools, reporting, and documentation
-You’ll work closely with our sales, editorial, marketing, and product teams to deliver exceptional customer experiences and be the true voice of the customer
Why We’ll Love You:
-You have 1-2 years of experience in account management, sales, or recruiting
-You take a consultative approach to uncovering clients’ business challenges and act as a trusted partner to advise clients on how to best use our product
-You have an inexhaustible curiosity and constantly strive to discover new information—you love to learn by doing, researching, and sharing experiences
-You have a successful track record in exceeding both renewal and upsell revenue goals
-You have exceptional objection-handling skills and an ability to align client needs with our product offerings
-You’re known for your exemplary work ethic, grit, positive attitude, and solution oriented approach
-You're a creative problem solver who likes to test new ideas and work cross-functionally with other teams to brainstorm and independently drive new projects to completion
-You build meaningful and lasting relationships with clients and colleagues alike
-You can tell us the stories about how you turned an angry customer into one that loved you again
-You fight to the death to save a client from not renewing
-You’re a pro at crafting great emails and dialing the phone doesn’t scare you
Why You’ll Love Us:
-The Muse actually has—and sticks to—a “no assholes” policy, so you can come to work everyday knowing you will always be surrounded by good people who genuinely care about you
-We invest in growing our people—personally and professionally
The salary range for this role is $1,200-$1,800 USD/month.
