DUTIES AND RESPONSIBILITIES
Functional Support
- Work with end-users to analyze, design, construct, and implement SAP applications in support of regular business operations
- Work as a system analyst with key personnel to help define user needs and design or recommend solutions
- Document applications and provide cross-functional training as needed
- Maintain liaisons with business and 3rd Party consultants and internal IT team for the resolution of SAP issues
- Assist and support in the system roll-out and implementation
- Perform and maintain functional configuration to ensure that the system is working properly
- Works with functional business areas to build Business Cases for system enhancements or improvement
- Develop plans and implement related to SAP improvements
- Responsible for the fulfillment of Service Request and Incidents in coordination with the subject matter experts and 3rd party consultants
- Troubleshoot incidents and problems encountered by the users and provide recommendations to improve the process
- Prepare appropriate procedures and documentation to hand off support to users
Project Management
- Deliver projects according to approved project management standards to ensure the agreed scope, schedule, budget, and objectives are met
- Prepare and submit regular status reports to relevant stakeholders, indicating tasks completed, risk assessment, issues encountered, and other items requiring management action
- Bachelor of Science in Computer Science or Information Technology or Accounting related courses
- SAP-accredited certification is a plus
- At least 4 years experience in S4/H implementation for a Manufacturing or Food and Beverage industry.
- Current knowledge in any of the following SAP S4/H modules: FICO, SD, MM/IM, EWM, PP/PPDS, TM
- Know-how in Documentary Practices SAP Authorization Concept
- Background SAP patch and release processes
- Demonstrated knowledge of systems analysis
- Customer service-minded and solutions-oriented
- Experience in user requirements gathering, analysis, and documentation
COMPETENCIES REQUIRED:
- A strong business process or business analysis orientation
- Strong analytical, critical thinking, and problem-solving skills.
- Detailed-oriented
- Can communicate effectively, verbally and in writing, to interact effectively with internal and external users, peers, and management, to clearly and concisely communicate, to develop good working relationships, and to use facilitation skills.
- Uses good judgment in evaluation and decision-making
SPECIAL REQUIREMENTS:
- Willing to travel for project assignment
- Has the ability to work a flexible schedule
- Has the ability to work under pressure involves dealing with constraints which are often outside of control
- Demonstrated ability to work effectively and independently in a diverse workforce
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