The AMS team is looking for an experienced Senior Consultant with 7-10 years SAP BW/BI experience and 3 years experience in a client facing role to support in the delivery of services to current clients on delegated engagement / project. Key skills/abilities
- Takes initiative, responsible, and dependable,
- Has end-to-end experience: can independently investigate issues from Data Source/Extractor to BI Report level problem solving skills,
- Has end-to-end Development experience: can build extractors, model within SAP BW, and develop Reporting solutions, including troubleshooting development issues,
- Experience in SAP BW 7.x, SAP BWonHANA/SAP BW4HANA (or Both),
- A good understanding and ability to read ABAP within SAP BW,
- In-depth knowledge and understanding of SAP BI Tools such as: Web Intelligence, Analysis for Office, Query Designer, SAC,
- SAP BW Batch Monitoring experience,
- Understands client business requirements, processes, objectives and possesses the ability to develop necessary product adjustments to fulfil clients' needs.
- Manage delivery of services against agreed SLAs as well as manage escalations both internal and externally.
- Consulting skills is essential
- Ability to Identify risks and issues, as well as providing workarounds and/or mitigating solutions.
- Act as liaison with the client for troubleshooting activities - investigate, analyse, and solve software problems.
- Manage changes for high priority issues.
- Document functional designs, test cases and results.
- Proactively identify and propose business process and/or system enhancements
- Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
- Provide consulting services on both new implementations and existing support projects
Minimum Qualifications:
Key Competencies required:
Technical Competencies
- Manage Efficiency of Service Delivery
- Manage billability and productivity ratio of resources
- Ensure proper internal governance and processes are adhered to
- Establish relationships and understanding of the clients business and needs to Identify, qualify and unlock net new revenue opportunities
- Project management experience and capabilities
Behavioural Competencies
- Excellent communication skills, both written and verbal
- Effective interpersonal and relationship building skills
- Good mentorship and coaching ability with desire to develop self and others
- Strong client delivery focus
- Adaptable, managing change and ambiguity with ease
- Focus on quality and risk
- Sound problem solving ability
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
