Primary Function of Position
- Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
Essential Job Duties
- Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
- Work with stakeholders including Managers/Directors and VPs to define business systems requirements for new technology implementations.
- Work with project teams to design enterprise application solutions to business problems with deep cross functional impact and provide design leadership to other team members
- Having broad expertise or unique knowledge, uses skills to achieve business goals in creative and effective ways.
- Exercise independent judgment and discretion in solving complex business problems and coaches /mentors other team members with design leadership to achieve organizational goals
- Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
- Perform configuration /system changes to meet business requirements as needed.
- Ensure solution design on Salesforce.com platform integrates well with the integrated systems and coordinate changes accordingly with larger IT team
- Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
- Facilitate change management and transition to future state working with various stakeholders
- Analyze impact of changes to the corporate application landscape
- Identify, and participate in prioritization of business capabilities and act as a catalyst for building mature processes.
- Navigate through ISI’s Project Management Methodology and standards to deliver business needs in an agile manner.
Required Skills and Experience
- 5-8 years of experience in supporting Field Service and Customer Support Business Functions.
- Supporting users in a medical device company desirable
- 5-8 years of direct “Hands-On” experience with Salesforce.com Field Service Management
- Possess a strong business and customer/client focus.
- Experience and knowledge of Salesforce.com and SAP integration.
- Ability to interact and influence variety of users and senior management.
- Ability to work independently and manage projects independently.
Required Education and Training
- Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience
Working Conditions
- On-Site in Sunnyvale 2-3 Days per week.
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Preferred Skills and Experience
- Ability to work directly with and manage consultants.
- Experience with deep understanding of IT Applications and Technology
- Strong problem solving and analytical capabilities
- Excellent written and verbal communication skills
- Very strong collaboration, negotiation, and influence capability required
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
