As a Salesforce Support Administrator, you will own the support Salesforce Board being the bridge between global operations and salesforce tech team, by troubleshooting bugs, managing user access, managing analytics requests approved by operations and making sure tech requests do not get lost in support but are communicated to PM on time for action.
● Provide high quality support to our internal users via ticket system
● Customize Salesforce fields, page layouts, record types, search, list views, queries, reports and dashboards
● Manage mass imports, updates and exports of data
● Ensure data integrity, security and perform required audits reviews
● Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
● Assist in conducting training to business owners for new features and help with roll-out
● Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
Working knowledge of relational databases design concepts and data management.
Have a good understanding of the Salesforce platform and administration of it. Sales and Service Cloud knowledge
Best practice management of security and user access (profiles, permissions, sharing, roles)
Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills
Experience in working with international teams
Basic knowledge of agile methodology / processes
Understanding of business processes
Ability to troubleshoot system, process and data issues
Good communication skills, open to discussions, team-oriented, with a hands-on attitude
Fluent English
Experience working with API integrations, Salesforce migrations and APEX is a plus
What will you get in return?
Let’s talk money
True flexibility and work-life balance
Health comes first
