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NeuraFlash is hiring a

Salesforce Quality Assurance Lead

Hyderabad, India

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.

Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!

But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.

Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.

We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.

Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!

We are seeking an experienced Quality Assurance Lead with a strong background in Salesforce testing to join our dynamic team. The ideal candidate will have 8+ years of experience in leading QA projects (hands-on), implementing Salesforce test automation, and possess expertise in automation tools such as Provar and/or Selenium. This individual will be responsible for overseeing the QA life cycle, leading an automation team, and ensuring the successful execution of Salesforce QA Automation projects.

Key Responsibilities:

  • Lead the QA life cycle, including the creation of Test Plans, Test Scenarios, Test Cases/Scripts, and Defect lifecycle management
  • Estimate, prioritize, plan, and coordinate all testing activities
  • Understand SDLC and STLC methodologies (Agile, Waterfall, Hybrid) and guide the team in their effective implementation
  • Provide leadership in building automation frameworks from scratch, with hands-on experience in Automation Framework Design & Implementation
  • Implement Test Automation using Provar automation tool (preferred). Good to also have working knowledge of using Selenium WebDriver, JAVA, Selenium Grid, Cucumber, Maven
  • Successfully executed at least 2 Salesforce QA Automation projects by designing and developing automated test scripts and test cases using Provar (preferred) and/or Selenium
  • In-depth knowledge of Salesforce Administration is mandatory, with a strong understanding of Salesforce Architecture
  • Manage Manual and Automation testing activities on projects and identify reusable Test Scripts for automation testing
  • Write test cases based on requirements, execute them, maintain requirement traceability, and log JIRA
  • Support and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
  • Explain the UAT testing process to the customer and actively participate in bug triage meetings
  • Work on multi-cloud projects and mentor new hires, guiding them with their tasks
  • Hold at least 2 Salesforce certifications
  • Preferred: Knowledge of Einstein Chatbots, CPQ, SFS, and IVR

Soft Skills:

  • Experience in automation testing using any tool
  • Comfortable presenting remotely and in-person, to the managerial level and above
  • Comfortable leading user story grooming sessions
  • Ability to articulate and communicate effectively, both internally and externally
  • Highly organized with the ability to guide the team towards industry best practices

Qualifications:

  • Bachelor’s degree in Computer Science or related field
  • 8+ years of experience as a Quality Assurance Automation Lead/Engineer
  • Proven experience in Salesforce QA Automation projects
  • Strong knowledge of automation tools, particularly Provar and/or Selenium
  • Excellent communication and leadership skills

What’s it like to be a part of NeuraFlash?

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!

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