Salesforce QA Engineer

Roles & Responsibilities

• Test Planning: Develop comprehensive test plans and test cases based on project requirements, ensuring thorough coverage of functional testing scenarios. 
• Functional Testing: Perform detailed functional testing of web and mobile applications to ensure that all features work as intended and meet the specified requirements. 
• Defect Identification:Identify, document, and track defects using a bug-tracking system, ensuring they are addressed promptly by the development team. 
• Regression Testing: Conduct regression testing to verify that resolved defects do not introduce new issues and that existing functionality remains intact. 
• Collaboration: Work closely with developers, product managers, and other stakeholders to understand requirements, provide feedback, and ensure alignment on quality expectations. 
• Test Documentation:Maintain detailed test documentation, including test cases, test scripts, and test results, ensuring they are up-to-date and accessible. 
• Mentorship: Mentor junior QA team members, providing guidance on testing techniques, tools, and best practices. 
• Continuous Improvement: Actively contribute to the continuous improvement of QA processes, suggesting new tools, techniques, or methods to enhance efficiency and effectiveness. 

Additional Roles & Responsibility

• Test Strategy Development: Develop and implement test strategies that align with project goals and quality standards, ensuring comprehensive test coverage and risk mitigation. 
• Metrics and Reporting: Produce and interpret test metrics and reports to provide actionable insights into testing progress, defect patterns, and overall product quality, and effectively communicate these findings to relevant stakeholders. 
• Test Environment Management: Oversee the setup, configuration, and maintenance of test environments to ensure they accurately reflect production conditions. 
• Risk Analysis: Evaluate and address potential risks related to software quality and collaborate with the team to develop strategies for risk mitigation. 
• Automation Collaboration: While the primary focus is on manual testing, work with automation engineers to identify opportunities for test automation and contribute to the integration of automated tests where applicable. 

Mandatory Skills

• Functional Testing: Strong expertise in manual functional testing, with a deep understanding of various testing methodologies and techniques. 
• Database Testing:Experience in database testing, along with the ability to write SQL queries for validation and understanding of complex queries. 
• Salesforce Testing: Experience in various Salesforce modules, including Service Cloud, Data Cloud and Sales Cloud. 
• Test Case Development:Proficiency in developing comprehensive test cases and executing them effectively. 
• Defect Management: Experience in identifying, documenting, and managing defects using bug-tracking tools like JIRA, Bugzilla, etc. 
• Attention to Detail: Exceptional attention to detail, with the ability to identify subtle issues and inconsistencies. 
• Communication: Excellent communication skills, with the ability to articulate issues clearly and collaborate effectively with cross-functional teams. 
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying potential risks and issues. 
• Mentorship: Ability to mentor and guide junior QA team members, fostering a culture of quality and continuous learning. 

Other Mandatory Skills

• Advanced Testing Techniques: Comprehensive knowledge of sophisticated testing methods, including exploratory testing, boundary value analysis, and equivalence partitioning. 
• Integration with CI/CD: Experience in incorporating testing processes within CI/CD pipelines and understanding how manual and automated testing can work together in continuous delivery. 
• Stakeholder Management:Proficiency in managing relationships with stakeholders to ensure clear communication of quality objectives and requirements. 
• Adaptability to Changes: Capability to handle changes in project scope or requirements, ensuring that testing strategies are adjusted to accommodate these changes. 

Optional Skills

• Advanced Programming Skills:Proficiency in scripting or programming languages to enhance understanding of automation frameworks and contribute to the development of test scripts. 
• Domain Expertise: Specialized experience in testing applications within specific industries relevant to the company (e.g., finance, healthcare, e-commerce), adding valuable insights into domain-specific quality requirements. 
• Certifications: Relevant certifications such as ISTQB Advanced Level, Certified Software Quality Analyst (CSQA), or other recognized QA certifications.