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NeuraFlash is hiring a

Salesforce Delivery Director

Remote

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.

Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!

But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.

Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.

We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.

Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!

As NeuraFlash's Delivery Director, you will:

  • Perform as one of NeuraFlash’s leading Enterprise Program Management, Engagement Management, and Solution Delivery experts
  • Lead enterprise-level engagements (large brands, $1M+, etc.) with a hands-on approach, providing direction, guidance, and approaches to engagement management, project management, and architects
  • Implement and oversee the quality of our deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance across customer engagements
  • Drive innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
  • Work in close partnership with our Engagement Management team to improve our ability to deliver complex solutions to our largest customers 
  • Provide executive-level Business Consulting and Pre-Sales support 
  • Work hand-in-hand with our CEO, Sales team, and our Practice Leaders on consulting and pre-sales activities 
  • Conduct situational assessments of our customer’s business goals 
  • Advise our customers of solution tradeoffs to assist in the cost / benefit analysis, taking into account business process, architecture, and IT operating models 
  • Evaluate and advise on the transformation operating model by leveraging Salesforce standard tools and techniques for developing recommendations for our customers 
  • Develop and present key findings, POV, recommendations, progress updates, and run executive reviews 
  • Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale
  • Acquire and maintain all applicable Salesforce Certifications 
  • Travel up to 50% for customer projects and company events 
  • Be a NeuraFlash evangelist in the Salesforce Community, and help us cultivate a company culture of success (company and personal) and fun

Requirements:

  • 10+ years of consulting experience in delivery leadership relative to iterative software development as a Program Lead, Engagement Lead, and similar roles leading complex projects
  • 5+ years of experience leading capabilities and/or groups of (up to) 50+ individuals
  • 5+ years of experience selling and delivering business solutions on the Salesforce platform
  • Demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across Salesforce clouds
  • Experience in all phases of services delivery, software development, and testing life cycles
  • Expert in agile software delivery methodologies: Scrum, Kanban, SAFe, and Lean
  • Expert at project delivery, including all aspects of program management and the SDLC
  • Experience in management of established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies
  • Experience with building out project and program teams, and organizing programs for success
  • Experienced management with a strong history of mentoring others
  • Demonstrated track record of writing SOWs, reviewing proposals with clients, and negotiating contracts; along with expert business operations experience (e.g., invoicing, margins, utilization, etc.)

What’s it like to be a part of NeuraFlash?

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!

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