Salesforce and Sales Systems Admin

About Builder.ai

We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and global brands, like NBC Universal and Pepsi, as well as American organizations like Bobcat and Smart Path, achieve their software goals. And we’ve only just started!

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai

At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

Why you should join

Joining Builder.ai as a salesforce admin offers an exciting opportunity to work with cutting-edge technology in a dynamic and innovative environment. You'll have the chance to work with a team of salesforce & sales systems specialists, shaping the future of our CRM (Salesforce) and sales technology stack. At Builder.ai, you'll be part of a collaborative culture that values creativity, growth, and continuous improvement. Plus, you'll enjoy competitive compensation, comprehensive benefits, and the satisfaction of contributing to the success of a rapidly growing company.

About the role

Builder.ai is seeking a skilled Salesforce & Sales Systems Admin to optimize our sales systems, primarily Salesforce, and third party tools utilized by our sales team such as Gong, Salesloft and sales prospecting tools. The ideal candidate will possess strong technical expertise in Salesforce administration, a deep understanding of CRM best practices, proficiency in a broad range of sales tools. This role will be pivotal in driving efficiency, effectiveness, and user adoption of our CRM and sales technologies to support the sales team in achieving their targets.

You'll be responsibilities for

1. Salesforce System Management:
1. Configure, customize, and maintain Salesforce and other sales systems to meet business requirements.
2. Ensure data integrity and cleanliness within the Salesforce platform
3. Implement and manage integrations with other business systems as needed
2. CRM Strategy and Optimization:
1. Collaborate with sales, marketing, product & engineering to understand business processes and identify opportunities for CRM optimization
2. Develop and implement strategies to enhance user adoption and utilization of the CRM system
3. Stay updated on industry trends and best practices to continuously improve CRM processes and systems
3. System Enhancements and Upgrades:
1. Work closely with internal stakeholders to gather requirements for system enhancements and upgrades
2. Coordinate with business engineering and development teams to implement changes and ensure seamless integration with existing systems
3. Conduct thorough testing and validation of system changes to minimize disruption to business operations.
4. Sales Technology Enablement:
1. Support the onboarding and continuous training of end users on Salesforce and other sales tools, partnering with third party vendors as needed
2. Track systems usage and adoption and manage user licenses, including purchasing new licenses and reallocating existing licenses internally

Requirements

• Bachelor's degree in Business Administration, Information Technology, or related field
• Minimum of 5 years of experience in Salesforce administration
• Salesforce Administrator certification is required; additional certifications such as Salesforce Advanced Administrator or Salesforce Developer are preferred
• Strong understanding of CRM principles, processes, and best practices
• Proficiency with best in class sales technologies and their integration with the CRM
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross functional teams
• Excellent task management and prioritization skills. Demonstrated experience in providing support to sales technology users across multiple regions and time zones
• Analytical mindset with the ability to leverage data to drive decision making and process improvement
• Experience with Salesforce Lightning Experience is a plus
• Familiarity with Agile methodologies and project management tools is desirable

Benefits

• Discretionary variable pay or commission scheme dependant on your role
• Stock options in a $450 million funded Series D scale-up company
• Hybrid working
• 24 days paid vacation + federal holidays 
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme
• 401k
• Private Medical Insurance with Blue Shield
• Generously funded Dental and Optical Insurance