Salesforce Administrator

See yourself at Twilio

Join the team as Twilio’s next  Salesforce Administrator

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a Salesforce Administrator to join the Sales Operations team. This role is ideal for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs. 

Responsibilities

As a Salesforce Administrator in our Sales Operations team, you will get to know our unique business processes and how to build and maintain the systems that power them. In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth. 

• Provide day-to-day support to Salesforce users, addressing issues and questions in a timely manner.
• Conduct training sessions for new users and ongoing training for existing users to ensure efficient use of Salesforce.
• Develop and maintain user guides, training materials, and documentation.
• Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale.
• Work with program managers and stakeholders to uncover process gaps and develop elegant solutions
• Identify opportunities for process improvements and implement solutions to enhance system efficiency and user productivity.
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2-4 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)
• Experience in working with Salesforce support  and Provide day-to-day support to Salesforce users, addressing issues and questions in a timely manner.
• Salesforce Certified Administrator and Developer
• Excellent customer service skills with the ability to provide timely and effective support to end-users.
• Experience in conducting user training sessions and creating training materials.
• Strong communication skills to explain technical concepts to non-technical users.
• Ability to perform regular system maintenance tasks, including managing user accounts, roles, profiles, and permission sets.
• Strong data management skills, including data imports, exports, and data migration using tools like Data Loader.
• Experience with data cleansing, deduplication, and maintaining data integrity.
• Create and maintain custom reports and dashboards to provide actionable insights to business users.
• Knowledge of Salesforce best practices for configuration and customization.

Desired:

• 1+ year of experience designing or developing on Salesforce (Apex)
• Experience working with and managing large data sets
• Industry experience in automating and auditing large volumes of data
• Experienced developing Lightning Components in Salesforce Lightning

Location

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.