Salesforce Administrator

About Niche

Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply.

Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally.

About The Role

We are seeking a highly-motivated individual to manage our Salesforce instance. As a Salesforce Administrator, you will play a key role in maintaining and optimizing our Salesforce instance as part of Niche’s evolving Revenue Operations organization, reporting to the Manager of Revenue Systems & Technology. You will collaborate with business stakeholders and other administrators/developers to design, implement, test, and troubleshoot existing functionality, enhancements, and  improvements within our instance.

What You Will Do

During the First Month:

• Collaborate with various team members to learn about the company
• Work with current sales, operations, and finance team leaders to begin to understand our customers, products, and systems
• Understand high level current state of systems configuration, architecture, and integrations
• Begin to develop knowledge of the core processes that power the sales org

Within 3 Months:

• Gain a further understanding of the role Salesforce plays in the overall business processes
• More deeply learn the processes for sprint planning and intake of enhancement requests
• Partner with our Sales Enablement & Support team to provide technical support and issue resolution for end-users of revenue systems as needed
• Identify initial opportunities for automation, data integration, and workflow optimization to enhance operational efficiency

Within 6 Months:

• Participate in the implementation, configuration, and ongoing administration of Salesforce and other revenue-related systems
• Collaborate with cross-functional teams to design and implement processes, workflows, and automation
• Comprehend the workflows and general architecture behind the fully-customized pieces of the Niche Salesforce instance
• Internalize the team methodology for building automation and security

Within 12 Months:

• Take ownership of administration of aspects of the Salesforce instance (and related tools)
• Proactively seek opportunities to optimize system configurations and integrations

What We Are Looking For

• 1+ year(s) of experience as a Salesforce Administrator
• Maintain users, profiles, permission sets, permission set groups, and roles
• Experience in Salesforce configuration with a working knowledge of the following tools: Flows, Validation Rules, Lightning App Builder, Sharing Rules
• Ability to translate vague requirements into prioritized problems to solve
• Process oriented; high level of organizational, project, and time management skills
• Problem-solving mindset
• Ability to ruthlessly prioritize the most impactful work
• Stay up-to-date on Salesforce releases, features, and best practices
• Troubleshoot and resolve technical issues related to Salesforce systems and provide recommendations for improvement
• Experience with Apex code, Apex triggers, Visualforce pages, Aura Components, and/or Lightning Web Components is a plus
• Experience with Salesforce CPQ is a plus
• Salesforce Certification(s) a plus
• Experience with Salesforce DevOps is a plus
• SOX II knowledge a plus
• Agile scrum experience a plus
• Experience with any of the following technologies a plus: DocuSign, Marketo, Groove, Gong

Are you excited about the position and its responsibilities, but hesitant because your experience doesn't align 100% with the posted requirements? We believe you are more than a resume, so go for it! You won’t want to miss the opportunity to play a part in helping students find where they belong.

Compensation 

Our national target base salary range is $74,160 - $92,700, plus participation in our Annual Bonus and Stock Option Program. Base compensation will be commensurate with experience and skills.

At Niche, our Total Rewards Philosophy is centered around creating a workplace environment that attracts, motivates, and retains top talent by providing a comprehensive and competitive rewards package.  This philosophy is built on the principles of performance-based compensation, best-in-class benefits and work-life balance, and employee well-being.

Interview Process

Candidate experience is a top priority for our talent and hiring teams.  We believe in providing a transparent, authentic and comprehensive interview process where you have the opportunity to learn about us while we get to know you and your experience.  The interview process is outlined here:

• Phone Screen with Talent Acquisition Partner - 30 Minutes

• Video Interview with Hiring Manager - 45 Minutes

• Team Interview - 45 Minutes

• Technical Interview - 1 Hour

• Final Team Interview - 30 Minutes

Why Niche?

• We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you
• Full time, salaried position with competitive compensation in a fast-growing company
• Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
• Flexible Paid Time Off Policy
• Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
• Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
• Meaningful 401(k) with employer match
• Your ideas and work will make an immediate impact on our company and millions of users
• You will join a team that cares about you, our mission, our work - and celebrates our wins together!

Niche will only employ those who are legally authorized to work in the United States without sponsorship now or in the future for this opening.  

We are currently hiring in states where we currently have employees: AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, DC, WV.

Candidates only.  No recruiters or agencies, please. Sorry, we do not offer relocation assistance.

Niche is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

All interviews are being held remotely. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.