Hunger Free America strives to build a nonpartisan, grassroots movement to enact the policies and programs needed to end hunger in the US and ensure that all Americans have sufficient access to nutritious food.
Hunger Free America (HFA) is seeking an experienced Salesforce Administrator to support the expansion of our various departments’ work in Salesforce. HFA’s Benefits Access Department will be expanding our reach by launching a call center to assist NYC residents with their SNAP, WIC, Fair Fares, and Cash Assistance benefits. The new Salesforce Administrator will work with HFA’s Data Department on the scoping, implementation, and training of the call center into our existing Salesforce structure. Other projects the Salesforce Administrator is expected to provide support on include but are not limited to: implementation of a new nationwide job training initiative, maintenance of HFA’s national database of food assistance programs, migrating HFA’s national Hunger Hotline data into Salesforce, and assisting the Development Department with donor engagement.
Reporting directly to the Salesforce and Systems Engineering Lead, the Salesforce Administrator is responsible for assisting in the implementation and maintenance of the new benefits access call center, along with supporting a variety of other HFA departments’ work in Salesforce.
This is a remote position, but living within commuting distance to our New York City offices for occasional in-person meetings is considered a plus.
Duties:
- Work with HFA’s Benefits Access department to scope, implement, train, and maintain our new benefits access call center
- Support the implementation and metrics tracking of a new nationwide social services sector job training initiative
- Work with HFA’s Data Department in the ongoing maintenance and improvement of our national database of food programs
- Migrate HFA’s Hunger Hotline data from G Suite to Salesforce
- Assist in scoping the migration of HFA’s phone system from Zoom to software that integrates more closely with Salesforce
- Support the Development Department in improving our donor engagement plans and grant tracking in Salesforce
- Provide ongoing support to all HFA departments in resolving issues and answering Salesforce questions
- Assist in training all staff to utilize Salesforce more effectively
- Work with relevant staff in finding ways to increase efficiency in workflows within Salesforce
- Monitor updates and new releases from Salesforce
- Create documentation and resources for our Salesforce instance
Qualifications:
- At least 2 years of Salesforce Administrator experience. Some experience related to call center admin work in Salesforce is preferred
- Ability to take initiative and manage multiple tasks and meet deadlines
- Experience training individuals on Salesforce and/or new software
- Experience writing technical documentation
- Ability to work collaboratively in a team environment
- Organized self-starter who works well independently
- Proficiency with Microsoft Office
- Knowledge of food assistance programs such as SNAP, WIC, food pantries, and soup kitchens is not required, but a plus
The person in this position:
- Must be able to frequently remain in a stationary position and constantly operate a computer
- Frequently communicates with fellow staff, donors, partner sites / organizations and clients and must be able to exchange clear and accurate information in these interactions.
Hunger Free America / NYC is an equal opportunity employer. People of all races, sexual orientations, ages, faiths, economic and social backgrounds, genders, physical abilities, and national origins are strongly encouraged to apply.
Applications without a resume and cover letter will not be considered.
