The Salesforce Administrator / Analyst is responsible for the design, implementation, and administration and support for our end-users of the CRM software and tools within the organization.
Strategy & Planning
- Monitor the daily operations of Salesforce.com and supporting applications
- Develop CRM capabilities to build and develop the technology infrastructure, analytics platform and other appropriate tools
- Monitor system testing strategy for SFDC projects and enhancements
- Provides best practice guidance and innovations in CRM
Operational Management
- Monitor the support case queue and take ownership in resolving submitted issues.
- Support the integration efforts for merging CRM platforms with enterprise systems and applications.
- Design, code, test, and document all new or modified CRM systems, applications, and programs.
- Design, code, test processes involving data ETL (extract, transform, load) processes
- Analyze user requirements and, based on findings, design functional specifications for CRM front-end applications.
- Work with stakeholders to ensure that data entry, retrieval, change, and delete functions meet business requirements for project completion.
- Support change control and testing processes for modifications to data delivery system changes.
- Lead enhancement efforts using best practices and client specific considerations.
- Create documentation of data delivery standards, principles and timeline for projects and enhancements
- Design and deliver end-user training and training materials; provide technical support as necessary.
- Troubleshoot CRM tools, systems, and software; performance-tune these applications as necessary.
- Be responsible designing and implementing mission-critical solutions that are usable, scalable, extensible, and maintainable, mainly on the Force.com platform
- Take responsibility for developing in Apex, HTML, CSS, JavaScript and other technologies
College diploma or university 4-year degree in the field of computer science, information systems, or computer engineering.
- 4 years of relevant business experience including progress program/system management related to sales, marketing and/or customer experience related activities.
- 3+ years' experience in CRM administration.
- Thorough understanding of CRM technology, relational databases, business intelligence tools, marketing automation tools, and dashboard tools
- Strong background in database platforms
- Knowledge of operating systems and web browsers.
- Experience with Apex programming language, VisualForce development, report writing software and HTML and CSS.
- Knowledge of Apttus administration also
- Proven project management or business analyst experience.
- Experience with Tableau
This is a permanent home-based role in Costa Rica. No Visa sponsorship or relocation available.**
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow. We value the uniqueness and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
#LI-REMOTE #LI-SA1
