About Enable
Rebates, market development funds, special pricing agreements. These B2B trading agreements add up to trillions of dollars every year. We call this the deal economy and we’re rethinking how it operates.
Rebate management has long been stuck in the dark ages: a frustrating mess of legacy systems, paper, and spreadsheets. We imagine a world where B2B rebate deals are liberated from the pain of time-consuming, inefficient tools and siloed processes and turned into effective and strategic tools that drive focus and collaboration between trading partners.
So, we built just that, democratizing B2B deals and rebates, with cloud-based software that’s accessible, affordable and usable by every distributor, manufacturer and retailer. This is a remote position open to candidates in Canada.
You will
- Build, configure, and automate technology solutions to deliver business value
- Work with both technical and non-technical stakeholders to define system requirements and customize the platform and deliver products that match the requirements outlined to increase revenue, sales productivity, and operational efficiency.
- Own the sales/revenue operation tech stack and integrations. Be a thought leader and go-to expert on resources and tools
- Ensure successful implementation of product features with high quality configuration and declarative development
- Design business process mapping and influence decisions based on product knowledge
- Drive sales data quality, hygiene efforts through excellent change management and maintenance
- Support the creation, configuration, and generation of quotes and OF using Salesforce CPQ
- Work with cross-functional teams including Marketing, Finance, Implementation and Customer Success.
- Manage projects, adding value and efficiency to get priority things done quickly and with quality – build reports, run analyses, build/present trainings, design workflows etc.
- Assist the revenue ops team with managing the deal desk and support queues.
Key Responsibilities
- Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
- Hands on configuration of all new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates ,Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.
- Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the Salesforce system.
- Partner with global business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customizations that solve global business needs.
- Understanding customer, internal sales and account management team needs and translating them into robust business requirements for configuration and development in Salesforce CRM
- Roadmap development and prioritization in partnership with the Sales Operations team and business stakeholders
- Participate in change management process. Drive communication efforts across relevant stakeholders.
- Develop and train local and global admin resources.
Basic Qualifications
- Bachelor’s Degree
- 4+ years Salesforce.com Admin experience and configuration of 300+ users
- Certified Salesforce.com Salesforce Administrator (ADM-201)
- Experience using Salesforce data tools (Data Loader, DemandTools, Workbench)
- Experience with Lightning Reports and Dashboards creation, Process Automation, Security configuration.
- Experience working with enterprise-level Salesforce.com instance.
- Understanding of the capabilities and constraints of the Salesforce.com CRM application coupled with good understanding of standard business processes (Sales, Marketing, Operations, etc.)
Preferred Qualifications
- 4+ years as a Salesforce Administrator, and hold a Salesforce Administration Certification
- Experience with complex operational, process, and performance improvement projects including process mapping and process re-design
- Leveraging agile principles, you'll flex and adapt - learning rapidly and responding to change, while keeping our supporters at the heart of everything you do.
- CPQ experience desirable
- Strong ability to capture business requirements
- Experience of reporting writing and dashboard creation on the Salesforce platform
- Experience designing business process mapping.
- 2+ years of sales/revenue operations experience in SaaS/Software Enterprise, using Salesforce.com
- A forward thinker who takes the initiative and identifies gaps in workflows and makes recommendations.
- Highly Technical: You have superior analytical skills and advanced MS Excel skills
- Organized: You can tackle multiple priorities, understand the timelines associated with each, and execute with operational efficiency being top of mind.
- Meticulous: You have outstanding attention to detail and an understanding of key priorities and initiatives.
