Salesforce Administrator/Developer

We have an opening for a Salesforce Administrator/Developer. You will be a member of the OCIO LivIT Workforce Enablement Team where you will support the Salesforce environment used by the laboratory. As part of the team, you will be contributing to the implementation, development, maintenance, citizen developer support, end user support, and governance aspects to the LLNL Salesforce environment. You will play a critical role in enabling the workforce to leverage Salesforce technologies. This position is in the Information Technology Solutions (ITS) Division within the Computing Directorate, in support of LivIT. 

This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level. 

You will

• Define and manage the product vision, strategy, and roadmap for citizen development initiatives within Salesforce. 
• Gather and prioritize requirements in collaboration with business stakeholders, ensuring they are translated into effective solutions
• Guide and mentor citizen developers in developing their solutions within Salesforce, providing training and support as needed. 
• Utilize Salesforce’s low-code/no-code tools such as Flow Builder, Process Builder, and Lightning App Builder to develop and configure applications. 
• Implement and manage integrations with other systems and applications within the Salesforce ecosystem. 
• Promote and support plans to promote diversity, equity, and inclusion within the program.
• Perform other duties as assigned.

Additional job responsibilities, at the SES.3 level

• Ensure all citizen-developed applications comply with organizational policies, security standards, and best practices. 
• Oversee the product development lifecycle, ensuring timely delivery and adherence to quality standards.
• Conduct market research and stay updated on best practices in citizen development and Salesforce innovations. 

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Bachelor’s degree in computer science, engineering, or related field or the equivalent combination of education and related experience.
• Broad experience as a Salesforce developer or administrator, with a focus on low-code/no-code development.
• Proficiency with Salesforce’s developer tools, such as Flow Builder, Process Builder, and Lightning App Builder. 
• Comprehensive knowledge of product management principles and governance activities.
• Experience designing and implementing new IT based processes and facilitating user adoption.
• Comprehensive analytical and problem-solving skills for complex problems.
• Proficient interpersonal, written, and verbal communication skills necessary to effectively collaborate as part of a cohesive development team working with multiple customers and organizations simultaneously with time constraints and present and explain technical information to others.

Additional qualifications at the SES.3 level 

• Advanced experience as a Salesforce developer or administrator, with a focus on low-code/no-code development.
• Advanced experience with Salesforce’s developer tools, such as Flow Builder, Process Builder, and Lightning App Builder .
• Advanced analytical and problem-solving skills for complex problems

Qualifications We Desire

• Sales Cloud, Service Cloud and Developer certifications.
• Familiarity with other CRM platforms and technologies.
• Experience designing and implementing a citizen developer program and support model

#LI-Hybrid

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2024 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
• Our core beliefs - visit https://www.llnl.gov/diversity/our-values 
• Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.  

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.