Key Responsibilities:

1. Salesforce Configuration & Customization:
   • Customize Salesforce to fit the organization’s business processes by configuring objects, fields, page layouts, workflows, validation rules, and process automation.
   • Customize Salesforce applications, including Sales Cloud, Service Cloud, and Marketing Cloud (as applicable).
   • Manage user profiles, permissions, and security settings to ensure proper access controls are in place.
2. User Management & Support:
   • Create, manage, and deactivate user accounts in Salesforce.
   • Provide ongoing support for Salesforce users by troubleshooting issues, answering questions, and offering guidance on system features and best practices.
   • Create and maintain user documentation and training materials.
   • Conduct end-user training and onboarding for new hires.
3. Data Management & Integrity:
   • Ensure that data is clean, accurate, and up-to-date within Salesforce by performing regular data maintenance tasks (e.g., data imports, data quality checks, and de-duplication).
   • Work with data migration teams to support the import of new data into Salesforce.
   • Implement data validation rules to ensure that data entered into Salesforce is accurate and consistent.
   • Work to ensure that data archival is addressed in compliance with data standards. 
4. Reporting & Dashboards:
   • Design, develop, and maintain custom reports and dashboards for various departments (sales, marketing, service, etc.) to support decision-making.
   • Ensure that reports are accurate, timely, and actionable.
   • Provide recommendations for improvements based on report and dashboard analysis.
5. Automation & Workflow Management:
   • Create and manage automation using tools like Process Builder, Flow, and Workflow Rules to streamline business processes.
   • Implement approval processes, task assignments, and notifications to increase operational efficiency.
6. System Maintenance & Upgrades:
   • Monitor and apply Salesforce system updates, patches, and releases.
   • Manage release and sandbox environments, ensuring that updates and changes are thoroughly tested before deployment to production.
   • Troubleshoot and resolve system errors or issues promptly.
7. Collaboration & Stakeholder Communication:
   • Act as a liaison between business stakeholders and technical teams to ensure Salesforce is configured to meet business requirements.
   • Collect feedback from users and collaborate with business teams to continually improve the Salesforce environment.
8. Security & Compliance:
   • Implement and monitor Salesforce security measures, including user permissions, profile settings, and audit logs.
   • Ensure compliance with data privacy regulations, such as GDPR, when handling customer data within Salesforce.
9. Project Management: 
   • Manage and participate in Salesforce-related projects, such as system enhancements, new feature rollouts, or integrations with other tools and systems.
   • Coordinate with external vendors, consultants, or development teams for advanced customizations or integrations.
      

     Required Skills :

   • Salesforce Knowledge: In-depth knowledge of Salesforce features and functionality (Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Shield, etc.).
   • Technical Skills: Proficient in Salesforce configuration tools, such as Salesforce Lightning, Apex, and declarative tools (Process Builder, Flow, etc.), SOQL (Salesforce Object Query Language),
   • Problem-solving skills: Ability to analyze complex issues and find practical solutions within the Salesforce platform.
   • Communication Skills: Strong verbal and written communication skills for effectively working with both technical and non-technical stakeholders.
   • Attention to Detail: High attention to detail, ensuring accuracy and completeness of data and system configurations.
   • Organizational Skills: Ability to prioritize tasks and manage multiple projects simultaneously.

Preferred Qualifications:

• Salesforce Certification: Salesforce Certified Advanced Administrator or Salesforce Certified Administrator (ADM 201)
• Experience with Salesforce Development: Basic understanding of Apex programming and Lightning Web Components (LWC) for advanced customizations.
• Experience with Integrations: Familiarity with integrating Salesforce with third-party tools and platforms.
• Project Management Experience: Experience in managing projects, either independently or as part of a team.
• Understanding of Business Processes: Strong knowledge of business processes in sales, customer service, and marketing, and how they can be translated into Salesforce configurations.

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee

Good Health

• Comprehensive insurance plans;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
• Wellness Programs – Onsite doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

• 10 paid holidays, plus 26 paid days off per year
• Lots of employee engagement activities both offsite (examples include cricket/football games and annual company celebrations) and onsite (examples include office stress buster events and quarterly Living our Values celebrations)
• Opportunities to join our community service initiatives, including Habitat for Humanity

 OUR CORE VALUES

 For our employees, customers, and shareholders, we commit to…

• Act With Integrity – exhibit unwavering integrity, compliance and ethical conduct at all times
• Energize People – enable exceptional people to energize their teams and drive results
• Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers
• Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers
• Win as a Team – embrace the passion, energy and power of our global teams to win as “One-Altisource”
• Enrich Communities – create positive impacts for the communities where we live and serve