Sales Trainer

General Summary:

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties & Responsibilities:

• Provides support to the High Velocity Sales teams, with high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the sales team through the explanation of facts, policies, and practices
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align initiatives and strategies to drive efficiency
• Contributes to the creation and implementation of training materials, resources and playbooks to ensure content remains impactful.
• Promotes a culture of learning and development within the organization.
• Develop a schedule to assess training needs
• Conduct employee surveys and interviews
• Consult with other trainers, managers, and leadership
• Track and compile collected data
• Conceptualize training materials based on data and research
• Communicate training needs and online resources
• Create training strategies, initiatives, and materials
• Contact and utilize outside vendors and resources for instructional technology
• Test and review created materials
• Maintain a database of all training materials
• Instruct employee training and onboarding
• Conduct training through new materials

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business/partner requirement
• Interlocks with other departments on one-off projects, data collection and analysis
• Expected to do both training and agent roles.
• Strong presentation and communication skills.
• Ability to design and deliver effective training programs.
• Excellent organizational and time management skills.
• Ability to motivate and inspire sales team members.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in a related field or equivalent business experience
• Certification from talent and training associations a plus
• Two (2) years previous experience as a trainer, corporate training specialist, or related position
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software

Working Conditions:

• Onsite reporting
• Full-time