The Sales Support Representative is responsible for interacting and collaborating with MCPC Account Managers and Sales Support staff, vendor partners, and MCPC’s client base with the primary objective of managing pre-sales opportunity management functions in alignment with client and MCPC expectations. The Sales Support Representative will possess understanding of various MCPC and manufacturer and distribution pricing workflow protocols. Sales Support Representatives collaborate closely with Account Managers & Sales Support teams for support of various CRM updates, quote/proposal stage maintenance, and opportunity management. The Sales Support Representative will work with Account Managers and customers to provide service and support, maximizing our Client Service offerings. Sales Support Representatives are responsible for deal registrations, opportunity and quote development, and open opportunity management supporting the pre-sales process. They are also responsible for receiving, confirming, entering, and tracking customer orders to support the customer experience. This includes sales order entry, sourcing product, managing open order reports, communicating order status to customers and resolution of invoice variances. The Sales Support Representative maintains quality control of various opportunity functions and promotes optimized cash flow to the business while providing a best-in-class customer experience.
Key Tasks and Responsibilities:
Experience and Educational Requirement necessary to the job:
Physical Requirements:
The physical requirements of this job include frequent sitting with occasional walking around, carrying light objects, grasping and reaching for things, rare stooping/crouching, clarity of vision, speaking and listening ability. The mental requirements of this job include general intelligence, motor coordination skills, coordination of hands, eyes and feet, verbal and numerical intelligence. The workplace environmental conditions are that of a temperature controlled and clean office setting. Occasional driving to other office or customer locations.
Regular attendance and punctuality are an essential job function of this position. In addition, the duties of this job need to be performed inside of our offices (unless authorized due to extraordinary circumstances by your manager and Human Resources) for the purpose of interaction and collaboration with colleagues and/or clients as necessary, the ability to adequately supervise the associate, and/or the availability of necessary equipment utilized for regular job functions. MCPC allows four pre-approved work at home days annually.”
Additional Information
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.