Sales Support Specialist

Position Summary: 

At Eurofins, client relationships are our top priority. We’re looking for a dedicated and personable Sales Support Specialist to address client support needs through web-based and direct sales channels. The goal of the role is to provide excellent interactions that provide value to the customer in the most expedient manner.

Essential Duties and Responsibilities: 

• Take primary responsibility for a Sales Support Specialist portal to rapidly answer questions in sales territories needing support.
• Assist with contract database submissions and extraction as needed by Business Development Managers and Account Managers
• Assist with Pricing Agreement logistics with Client Service Teams and individual Business Development and Account Managers
• CRM maintenance and dashboard upkeep
• Facilitate pulling analytical data for the BDs and AMs
• Consolidate sales team information regarding opportunity pipelines and marketing activity needs.
• Manage email campaigns in sales territories needing support.
• Works closely with internal technical teams and client services to present our offering and close business, set up pricing and invoicing terms.
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions.
• Keep the CRM up to date by monitoring accuracy and utilizing it appropriately for account management and business forecasting.
• Track the change in the organization as the customer’s staff changes or acquisition occurs for each account. Follow the moves and work with territory Business Development and Account Managers to provide contacts for them to pursue new business if pertinent.
• Suggest actions to improve sales performance and identify opportunities for growth.
• Work to push transactional sales to web-based ordering through customer education and monitoring.
• Complete expense reports as per policy

Basic Minimum Qualifications (BMQ): 

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill or ability required.

Education/Experience (BMQ): 

• Bachelor's degree

Ability and/or Skills (BMQ): 

• Excellent computer skills including experience with Microsoft Office and other web-based applications
• Excellent communication (oral and written) and attention to detail
• Strong organizational skills, ability to multi-task
• Knowledge of and the ability to master Sales tools such as CRM programs (e.g. Salesforce.com)
• Customer-centric behavior
• Ability to work well in a team environment but also capable of working independently
• Ability to partner effectively as part of a team to solve problems, negotiate solutions, and reach a consensus
• Valid driver’s license

Additional Preferences (Other Factors): 

• Authorization to work in the hiring country indefinitely without restriction or sponsorship
• May have occasional travel (<10%)

Disclaimer:

This position description is written as a guideline to inform employees of what is generally expected of them at each job level.  The description is not intended to be all encompassing or limiting in any manner; rather, it is hoped it will add understanding and better reflect the work performed at all levels of employment.  Duties and responsibilities other than those listed may be included as needed within the work group or the company as a whole.

The above information may not be used or duplicated by others without written consent.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.