We are seeking a proactive and customer-oriented Sales Support Representative to assist with customer inquiries and order management for our range of products, including VFDs, Pump Stations, Filters, and Cla-Valves. This role involves creating customized proposals, sending them to customers, and ensuring timely follow-ups to drive satisfaction and sales.
Duties and Responsibilities
- Engage with customers to collect detailed information and fully understand their needs and requirements.
- Work with the pricing team to ensure accurate and competitive pricing for products and services.
- Develop comprehensive, tailored proposals that align with customer needs and specifications.
- Deliver proposals to customers promptly and follow up as required to answer questions and close sales.
- Accurately record all customer interactions, proposals, and follow-ups within the CRM system to maintain organized and up-to-date records.
- Partner with the sales and technical teams to ensure customer requirements are met efficiently and effectively.
- Assist with various administrative tasks to ensure smooth daily operations and customer satisfaction.
Requirements
- Strong communication and interpersonal skills, with the ability to build lasting relationships.
- Exceptional attention to detail, ensuring accuracy in documentation and proposal preparation.
- Self-motivated with the ability to manage multiple tasks and deadlines independently.
- Familiarity with VFDs, Pump Stations, Filters, and Cla-Valves is a plus.
- Experience with CRM systems and creating proposals is highly desirable.
- Previous customer service experience preferred.
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
