Sales Support Associate

Birkirkara , Malta
Full-Time

Role background

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favourite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.

Wolt launched in Malta in December 2019 and as the best rated app, we’re now delivering to customers in major cities.

As we are growing rapidly, we need Sales Support Associates to support growing Wolt’s restaurant portfolio by assisting our Restaurant Sales Managers in administrative tasks both online and with clients over the phone.

What you'll be doing

  • Ensuring our portfolio of stores reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
  • Training our partner venues on how to use the Wolt tools and equipment
  • Successfully onboarding venues onto the Wolt platform and ensuring optimal access at necessary times
  • Be responsible for our menu-platform and product list always being up to date with the text and visuals that reflect the Wolt brand
  • Liaising with restaurant partners on a daily basis to resolve any issues that may come up

Qualifications

  • Excellent interpersonal skills - you will be working with a lot of different people
  • Experience within customer support or other relevant customer-facing role
  • Structured, detailed and service-oriented
  • Fluent in English (Maltese is a plus)
  • You hold a driving license and have a car- this is a requirement as you will need to frequently visit partner venues around Malta

What We Offer

  • Independent work in a dynamic, international team
  • A lot of career growth opportunities
  • Discount on Wolt orders
  • Modern work equipment

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

About WoltAt Wolt, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from couriers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.Wolt is part of DoorDash (NASDAQ:DASH) and was founded in 2014 in Helsinki. With its 7,000 employees, Wolt makes it incredibly easy to get your favorite restaurants and stores delivered to you. Wolt operates in 27 countries and 200+ cities across the EU and Middle East, enabling our users to order food and other things from 50,000 restaurants and stores, delivered by one of our 100,000 delivery partners. In May of 2022, Wolt was acquired by DoorDash. Founded in 2013, DoorDash is the largest on-demand local delivery platform in the United States. We currently connect over 20,000,000 customers each month in more than 7,000 cities with more than 500,000 local businesses and restaurants. We deliver almost everything: delicious food from restaurants, grocery products, alcohol, convenience items, flowers, pet food and other retail categories like home or electronics. We operate in the United States, Canada, Australia, and New Zealand...and with Wolt, now in 27 new markets across the EU and Middle East too!

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