As a Sales Support Associate at Quince, you will be responsible for partnering with ~3 Account Executives within Quince's fast-growing B2B team. Your primary role will be to support Account Executives in managing their orders from scoping to payment, shipping, and delivery. The role requires dedication to providing a best-in-class customer experience. A strong sense of urgency, multi-tasking, attention to detail, and an ability to operate in a fast-paced start up environment are a must.
Requirements
- Excellent written and verbal communication for a c-suite clientele.
- Previous experience in: customer service, custom merchandise, physical product order management.
- Familiar with Google Suite, Slack, and HubSpot or alternative CRM tool.
- Detail-oriented and upholds client expectations throughout the entire process.
- Action-oriented with sense of accountability and urgency.
- Comfortable working across time zones with factories abroad.
- Thrives in a fast-paced, hyper-growth environment with changing policies and procedures.
Responsibilities
- During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with factories and vendors to plan orders.
- Once an Account Executive has sold a project, you will take over all communications with the client from customization approvals to order placement with factories to billing and shipping.
- Your role may include: finalizing customization details, sharing progress photos and updates, communicating delivery dates, and managing clearance issues. You will serve as the liaison between our factories and our US-based clients.
