Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more.
As Assembled’s founding Sales & Success Enablement hire, you will play a crucial role in shaping our sales and customer success strategies. Your primary responsibility will be to develop, organize, and enhance our enablement materials and processes, ensuring our GTM teams are equipped with the necessary tools, resources, and knowledge to succeed.
Responsibilities:
Intake, Learn, and Build:
- Gain a deep understanding of our business, products, and market
- Analyze and organize our current sales and customer success resources
- Develop a comprehensive "source of truth" repository, including sales decks and customer success materials
- Continuously build and refine sales and customer success resources based on business needs
New Hire Onboarding:
- Design and implement an effective onboarding curriculum for new sales and customer success hires
- Ensure a smooth and informative onboarding experience that equips new hires with the knowledge and skills required for success
Ongoing Product Education:
- Develop and maintain ongoing educational programs to keep the sales and customer success teams updated on new product features
- Facilitate regular training sessions and workshops
Consistency in Messaging:
- Collaborate with sales, product marketing, and product teams to ensure consistent messaging and value proposition delivery
About you:
- Minimum 6 years of experience, with at least 3 years of direct experience in enablement at a B2B SaaS company
- Proven track record of building systems and organizing documentation for sales and customer success teams
- Demonstrated ability to develop training materials and conduct educational sessions
- Experience working closely with product marketing, product development, and leadership teams
- Ability to work in a fast-paced, scrappy environment and adapt to changing needs
- Technical aptitude and a willingness to learn a technical product
- Experience leveraging data to interpret and enhance enablement programs
Nice to Have:
- Direct experience in a B2B SaaS customer facing role, preferably as a seller
- Experience on an early-stage enablement team
Our U.S. benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
