We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
This is a hybrid setup role at The Hideout, Clark, Pampanga.
The Sales Service Delivery Manager is responsible for ensuring seamless collaboration between the sales and service delivery teams to deliver exceptional customer experiences. This role requires a strong understanding of both sales and service operations, as well as the ability to build and maintain relationships with clients and internal stakeholders.
What does a day in the life of a Sales Service Delivery Manager look like?
- Recruit, hire, train, and develop a high-performing team of sales coaches.
- Provide ongoing coaching, mentorship, and performance feedback to sales coaches.
- Set and monitor performance goals for sales coaches and hold them accountable for achieving results.
- Ensure sales coaches are trained and equipped with the latest coaching methodologies and best practices.
- Provide guidance and support to sales coaches on coaching techniques, performance reviews, and feedback delivery.
- Monitor and evaluate the effectiveness of coaching programs and make necessary adjustments.
- Collaborate with sales leaders to identify areas for improvement in sales performance and develop targeted coaching initiatives.
- Work closely with sales coaches to identify and address the development needs of individual sales representatives.
- Track and analyze sales performance data to measure the impact of coaching programs.
- Ensure sales coaches have access to the necessary resources, tools, and training materials to support their coaching efforts.
- Collaborate with sales enablement teams to develop and deliver sales training programs.
- Stay updated on industry trends and best practices in sales and coaching.
- Develop and implement performance management processes for sales coaches, including performance reviews and goal setting.
- Provide feedback and coaching to sales coaches on their performance and development.
- Identify and address any performance issues within the sales coach team.
- Develop and implement sales strategies for SaaS products or similar LOBs.
- Create sales playbooks, sequences, and outreach strategies to drive pipeline generation and conversion.
- Analyze sales data to identify trends and opportunities for improvement.
- Collaborate with sales leaders to develop and execute sales initiatives.
- Create and manage sales compensation plans that align with company objectives and motivate sales teams.
- Analyze sales performance data to evaluate the effectiveness of compensation structures.
- Collaborate with finance and HR to ensure compensation plans are fair, equitable, and compliant.
- Build and maintain strong relationships with internal stakeholders, including sales, service delivery, and RevOps.
- Facilitate cross-functional collaboration to ensure alignment and support for sales and service initiatives.
- Perform other duties as assigned
What are the required qualifications of a Sales Service Delivery Manager?
- Bachelor's degree in business, marketing, or a related field preferred.
- 5 or more years of experience in sales or service delivery, with a strong understanding of both functions.
- Experience managing and coordinating cross-functional teams.
- Proven track record of delivering exceptional customer service.
- Strong communication and interpersonal skills.
- Excellent problem-solving and analytical skills.
- Ability to build and maintain strong relationships.
- Strong organizational and time management skills.
- Proficiency in using CRM and service management tools.
- Must be amenable to work on a night shift.
Core Competencies:
-
Sales-Service Delivery Alignment: Ensuring effective collaboration between sales and service teams.
-
Client Relationship Management: Building and maintaining strong relationships with clients.
-
Service Delivery Oversight: Monitoring and improving service delivery performance.
-
Sales Team Support: Providing resources and training to sales teams.
-
Stakeholder Collaboration: Building and maintaining relationships with internal stakeholders.
-
Problem Solving and Analytical Skills: Identifying and resolving issues effectively.
-
Strong Organizational and Time Management Skills: Efficiently managing tasks and prioritizing workload.
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
