OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
Representatives will handle inbound calls for industry leading mobile company customers in order to help resolve issues and to try to provide additional value by offering a service or product to their account.
Responsibilities:
- Provide inbound customer service for industry leading mobile company business customers.
- Capitalize on all opportunities to expand services.
- Consistently provide a great customer experience.
Requirements
- 1+ years of sales experience is an asset, but not required
- Hospitality or call center experience is an asset, but not required
- Excellent communication and written skills
- Computer skills including typing, navigating multiple tabs, windows, and systems
- Passionate about resolving issues and creating a great customer experience
- Dynamic personality with high energy
- Ability to handle high-stress situations and escalated issues
- Respect and maintain customer and client confidentiality
Benefits
- Weekly % Monthly Commission Structure
- Full-Time Hours: 40 hours per week schedule, with overtime opportunities! ·
- GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses! ·
- 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks! ·
- Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
- Benefits: Health Care Plan (Medical, Dental & Vision)
- Growth: Opportunity for professional advancement as we grow!
- Culture: Diverse, welcoming culture with Employee Resource Groups
