Sales Rep.

Field Service Technician
The Field Service Technician is the trained professional engaged in performing the field installation and its maintenances. Technicians are responsible for the field operation, troubleshooting, repair and client training of devices in an assigned location. They may also include training a plant’s maintenance team or other key colleagues on how to perform equipment maintenance.

The Field Service Technician delivers the service and customer assistance during field visits as per the client’s requirements. They manage all onsite fitting, patch-up, maintenance, and test cases. Technicians perform the diagnosis for the network and associated errors or technical issues and find the proper way out.

Usually the field technician work in the given site by the client, engaged in fixing and sustaining the network, hardware, software, and other telecom and IT-related set-ups.

When it comes to the telecom field, they play an essential role in the telecom sector as well.

The service technician will provide on-site customer support, installation, programming, maintenance, and repairs to a wide range of telecom systems. It includes equipment, wiring, and to other related computers or devices at several assigned locations within the agreed work areas.

Field experts work with various telecom devices and hand tools for the assistance, installation, and repair telephone poles, headsets, and associated peripherals in different locations and varied work environments.

Job Description

The Field Service Technician professionals will be accountable for upgrading the equipment including applicable software, hardware, and data telecommunications network equipment. The major role is to work in a central office, mobile towers, outside plant (OSP), or cell sites facilitating the technical know-how in installation, commissioning and integration, modification, and removal of telecom devices as per the client satisfaction level.

The field technician is also responsible for the configuration, repair, and precautionary upkeep of telecom hardware.

The Technicians follow the client work protocol to perform hardware and software installation, move, add, change, and disposal (IMACD) of the telephone device. They make sure that telecom systems and related equipment are in best working form. The technician maintains the documentation related to downtime, repairs, and alterations.

They assist telecom engineering teams as required with installation, outline, and repairs of system hardware and software is another critical task done by the field service technician.

Apart from the above following are the essential responsibilities of Field Service Technician:

To offer service and customer assistance during site visits
To manage the workflow as per the given schedule
They manage the entire on-site fitting, repair, and maintenance
To diagnose faults or technical issues and find proper solutions
To produce detailed service reports for the field visits
Technicians should perform the document procedures
To operate the company owned automobile with safety along with field automation systems
To follow organizational filed processes and protocols
To follow up with technical crew and share data across the business
To comprehend customer needs and make suitable suggestions
To build confident relationships with customers with better work protocol
They should perform the cabling, wire folding and pulling the required cable with basic routing skills
They should know about essential high and low-density fiber optical systems Copper and RF Transport devices
To implement secondary power distribution devices and fusing projects.
Test and troubleshooting for faulty devices and turn-up
To do the configuration, fixing, data routing of the switching mechanisms.
They should have a secure computer and administrative skills, Microsoft Office software and technology skills