Sales Performance Lead

Department: Partner Credit Services (PCS)

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London - UK, Sofia - Bulgaria, Belgrade - Serbia and Hyderabad - India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

The Role:

Partner Credit Services has ambitious growth plans for 2024 and beyond. The performance of the sales team will have a major bearing on the business’ ability to deliver success in line with those plans. PCS significantly expanded its footprint in the UK last year (post Funding Options’ acquisition by Tide) and also established two new customer-facing teams serving the UK market in India and Bulgaria. The intention is to double the size of the PCS sales organisation with circa 80% of this growth offshore in India.

We have hence created a new senior role for an experienced sales and business leader to join the team to instil and maintain a high performing sales culture across the PCS sales teams, in the UK and internationally. As a key element of the role - designing and implementing a development framework along with demonstrable milestones for progression - will be critical to developing a pipeline of talent where senior positions are filled through development of the team.

The role demands a critical thinker and thought leader who is able to leverage their experience, subject matter expertise and industry knowledge in order to drive success - working with leaders across the business to influence and deliver successful outcomes.

Specifically, the person in this role will:

• Lead the “PCS Sales Training Academy”, in which sales and MSE teams across the UK, India and Bulgaria will participate
• Be responsible for the implementation of a new Sales Enablement platform and delivering the expected improvements in performance in line with set OKRs
• Work with the PCS Leadership team, the Head of PCS Sales and the Sales and Operations Team leads to establish a high performing sales organisation covering all global sales teams: this will involve giving input regarding the evolving structure of the sales team(s) and success will be assessed based on results achieved against key performance metrics in each location
• Own the design, creation and ongoing performance of the PCS Sales Training Academy along with the underlying training, accreditation and development framework; working with internal and external stakeholders to deliver success
• Be required to develop short-term and strategic objectives and identify critical paths to success
• Ensure that the business is optimally positioned for success across the different teams and within those teams, the different individual levels and stages of development
• Embed a high integrity, high performance sales culture into the global PCS business
• Be expected to develop an environment where the Sales and Sales Operations teams are clear, motivated and (critically) capable of performing at the level of excellence desired
• Work closely with the Data, Data Analytics and ML teams to produce appropriate reporting that will underpin the tracking of sales team performance
• Work closely with the PCS Leadership team, the Head of PCS Sales and the Member Accession Marketing team (MAM) to establish the appropriate demand strategy that balances revenue performance with Marketing spend
• Work closely with the relevant members of the PCS Leadership team to establish the appropriate supply-side (lender) strategy that balances customer need/outcomes with commercial performance
• Work closely with the relevant members of the PCS Leadership team, the Product team and the Data, Data Analytics & ML teams to implement and continually optimise an appropriate lead scoring and allocation framework/strategy
• Will continue to embed a culture of continuous feedback to drive the business forward (continuous improvement)
• Report into the Commercial Director, Partner Credit Services with a dotted line to the CEO of Funding Options (SVP, Partner credit Services)

Core Skills and Knowledge

• Minimum of ten years relevant industry experience
• Deep knowledge of SME finance in the UK including lenders and products
• Critical, strategic thinker and thought leader with a track record of delivery
• Highly data driven - able to analyse and interpret complex datasets
• Demonstrable track record of embedding behavioral change within a sales focused organisation 
• Strong financial analysis skills
• Experience of Salesforce (or similar workflow based CRM system) essential
• Ideally (but not essential) an experienced coach and / or mentor

Requirements

To succeed in this role, you will:

• Possess superior communications skills
• As the role will require regular communication of both short and medium term objectives as well as the longer term strategic vision to senior stakeholders within the business, the candidate will have experience of presenting and reporting to senior leaders / board members within a business
• Demonstrate the ability to deliver a complex programme of improvement (change) across a multinational organisation
• Be required to provide regular progress updates to the Senior Leadership teams within PCS
• Will be expected to think tactically and strategically over the longer term as the team continues to grow and expands to new markets
• Work independently with a high degree of autonomy as well as collaboratively with other stakeholders
• Establish a broad network across the organisation including Sales, Operations, Product Management, People Management and Marketing
• Be obsessive about delivering the highest level of customer service
• Demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive
• And lastly, be absolutely passionate about small businesses and helping them achieve their dreams

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary 
• Uncapped commission structure
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Program
• 25 days holiday with the ability to buy extra days
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office in Old Street with an all-day snacks bar
• Enhanced family-friendly leave
• 3 days for L&D or volunteering time off per year
• Flexible working options
• Sabbatical leave 

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.