Sales & Partnership Administrator (3659)

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

About the team

We provide our solutions on a global scale. Southeast Asia (SEA) is central to the group’s growth plans and presents GBG with a significant opportunity to address both existing and new clients' business objectives with a full solution showcase. Importantly we consistently put the customer first and by doing so we focus on providing high quality customer service, this delivers improvements to the customer’s journey, which will generate enhanced profitability.

The role

An experienced Sales & Partnerships Administrator to work closely with the sales team in Southeast Asia who will be responsible for providing seamless administrative support with sales activities, collection, and document administration (proposals, contracts and renewals, milestones and acceptance documents, quotation and invoicing, CRM, etc).

What you will do

• Provide support to the needs of sales, pre-sales, delivery, and marketing teams
• Assist with workflows of Business Development Managers and Account Managers
• Work cross-functionally to complete deal management
• Support on CRM duties (capturing opportunities and leads/customer contacts into CRM) and sales forecast reporting
• Support sales processing (create and submit sales documents such as Quotations & Invoices, follow up on Purchase Order issuance, manage financial milestones and payments, coordinate with customers and our sales/finance departments to collect and follow up on outstanding payments)
• Maintain an accurate and up-to-date database of customers and prospect information
• Assist in collecting contracts, SOW, and other important documents, and organizing/filing these documents. Work closely with the Sales, Partnerships, and Presales team on the reseller/partner Order Form, and NDA, and work on the Deal Registration Process
• Support License Renewal process with renewal Quotations and Purchase Orders and generation of Software License Keys
• Support the sales team with other administrative tasks such as scheduling customer appointments following up on sales calls, and coordinating meetings and office communications
• Support customer success tracking and survey activities
• Work closely with the partnership team and support the onboarding of new partners
• Support the partnership team to prepare quotations and POs and work closely with finance to follow up on the invoice payment

Requirements

What we're looking for

• Strong interpersonal and communication skills
• Experience in finance and sales administration
• Strong verbal, written and presentation skills
• Experience with Microsoft Technology and Software (Powerpoint, Word, Excel, MS Teams, CRM/Microsoft Dynamics 365)
• Understanding and relevant experience of the financial services marketplace
• Excellent customer service and customer focus
• Strength in multi-tasking skills
• Fluent in verbal communication skills in English, Bahasa Malaysia and Chinese an advantage

Behaviours we'd like to see

Benefits

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. 

Make life@GBG work for you.