Sales Partner Operations Manager
Austin, TX
About Certinia
Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.
WHAT YOU WILL DO IN THIS ROLE
● Support the Annual Planning process in developing a strategic framework to meet objectives for the FY in partnership with the Partner Program Manager and VP of Global Partner Ecosystem
Provide routine reporting on performance versus targets for the FY
Create dynamic financial models to aid in decision making (i.e. If we decide to do X, it’s going to cost us $X and yield $X of pipeline)
Use advanced data analysis capabilities to analyze performance trends across the partner ecosystem and develop analytical insights reports on key trends.
Create, standardize and operationalize a handover process for all outputs from the Ecosystem team to the Sales team
Project Management (Partner Ops Initiative Tracking)
Manage the internal use of Crossbeam
Manage the data hygiene on all Partner data in Salesforce (C1).
WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE
● Proficiency in SFDC
● Expert-level Excel
● Microsoft Office Suite proficiency is an essential skill.
● Minimum of a bachelor's degree from an accredited college/university is required. MBA preferred
● Minimum of 5 years of relevant Sales Operations experience is required. 8+ years of relevant experience is preferred.
● Ability to interface with all levels of employees, from the Executive level to the employee base
● Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment
● Strong customer service orientation, analytical and problem-solving skills
● Excellent communication skills, written, interpersonal and presentation skills.
● Strong business acumen
● Software/SaaS Industry experience is desirable, but not required
Salary Range: $104K - $144K
Certinia annually assesses our compensation and benefits strategies to ensure a best-in-class total rewards package. New hire base pay is dependent on job-related, non-discriminatory factors such as experience, tenure, growth potential, team parity, geo, etc. Base pay is one part of the Total Rewards that Certinia provides to compensate and recognizes employees for their work. Certinia provides other elements including best-in-class benefits, variable pay offerings, remote work opportunities, flexible time off, parental leave, 401(k), HSA and FSA plans, and more
