GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.
The Sales Operations Renewals Specialist (Renewals SOS) is a valuable resource for Regional Partners and Account Executives. The Renewals SOS supports sales by requesting quotes from appropriate vendors and distributors, generating quotes for customers, managing Salesforce.com Opportunities, and corresponding with customers. The Renewals SOS must keep their finger on the pulse of all Renewal Opportunities that they are responsible for in their region.
Roles and Responsibilities:
- Serve as a liaison between External Business Partners, Account Executives, Accounting and Contracts Departments to process and track orders.
- Track and manage Renewals opportunities to ensure all renewals are delivered to customer 70-90 days before expiration date.
- Manage Salesforce.com for accurate forecast reporting.
- Generate quotes, track opportunities and process orders, using Salesforce.com.
- Suggest creative pricing and payment solutions, balancing customer needs and pricing policies.
- Assist Account Executives with identifying ways to increase profitability of renewals.
- Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
- Adhere to process changes as they are managed, reviewed, and streamlined by Sales Operations Management to enhance deliverables.
- Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
- Promptly respond to internal and external inquiries.
- Adhere to GuidePoint Security Core Values.
Required Experience:
- High School Diploma or GED required. Associate Degree or equivalent from two year college or technical school preferred.
- 2+ years in a corporate sales support type role preferred. Renewals experience and background in the IT industry is preferred.
- Prior experience in Customer Relationship Management (CRM) software required. Experience with SalesForce.com preferred.
- Intermediate level experience with Microsoft Office and Internet Navigation.
- Technical sales, support and outbound calling experience preferred.
- Self-motivated with the ability to prioritize and multitask.
- Outstanding attention to detail and commitment to follow-through.
- Solid Math skills with the ability to calculate margins/discounts, and percentages required.
- Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.
- Strong written and verbal communication skills.
- Ability to work flexible work schedule required.
- Adhere to GuidePoint Security Core Values.
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Why GuidePoint?
GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 4,200 customers.
Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.
This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.
Some added perks….
- Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
- 100% employer-paid medical premiums (employee only $0 deductible and HSA plans) along with 75% employer-paid family contributions
- 100% employer-paid dental premiums (employee only) along with 75% employer-paid family contributions
- 12 corporate holidays and a Flexible Time Off (FTO) program
- Healthy mobile phone and home internet allowance
- Eligibility for retirement plan after 2 months at open enrollment
- Pet Benefit Option
