Job title: Sales Operations Manager
Reports to: Team leader, Sales Operations, Digital Payments
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.
WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your Mission
The Senior Sales Operations Delivery Manager is based within our Sales Operations team and reporting into Sales Operations Team Leader.
The Senior Sales Operations Delivery Manager mainly focused on complex onboarding of Tier 1, Strategic and fortune merchants which requires overseeing wider rage of operational aspects and management of multiple deliveries at a time. This role requires someone who has special skills and expertise in processes and procedures to manage and collaborate efficiently with internal and external stakeholders to define objectives, create proper plans, and ensure they are delivered with a time-sensitive deadline. Enhanced engagement with legal, compliance, underwriting, product and sales teams. The Senior Sales Operations Delivery Manager must be a strategic thinker, leader and to be able to influence others, instruct as well as successfully work and manage operational tasks across several teams with accuracy and efficiency. This role requires a highly motivated and skilled candidate with proven experience managing complex tier 1 projects from initiation to delivery.
Customer experience is mandatory with strong communication skills and ability to thrive in a fast-paced environment.
Duties and Responsibilities:
· Responsible for the execution of multiple complex operational deliveries.
· Work with Internal departments to align on strategy, compliance and drive delivery.
· Scope, create, plan, track and manage tasks against strategic plans.
· Facilitate meeting and discussions using necessary tools to communicate goals, status updates, and blockers.
· Setup recurring meetings, manage deliverables/milestones, escalate risks and issues, ensure relevant stakeholders are involved to ensure a successful delivery.
· Act as liaison between different departments to support sales and merchants.
· Successfully provides internal and external communication at all levels including management.
· Ability to work flexible hours to accommodate a global workforce.
Qualifications
· Bachelor’s Degree in Business or equivalent required.
· Excellent communication skills and customer focused.
· 3 - 5 years’ project management experience or in a similar position.
· Experience managing complex operational deliveries tasks simultaneously.
· Self-motivated, independent, pro-active and a team player.
· Problem solving, investigative and multi-tasking skills with highest attention to detail.
· Innovative, energetic, and enthusiastic
· Ability to adapt to a regularly changing environment.
· Ability to work well under pressure.
· Payment’s industry experience – at least 3 years a must.
· Fluent in English, Spanish, Portuguese advantage
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
