Job Description:
Experience –3-5 years (Sales/Marketing/Customer care experience preferred)
Qualifications –Requires a bachelor’s degree or equivalent
Shift: Night shift
DUTIES AND RESPONSIBILITIES:
· Create and maintain customer accounts & contacts in SFDC.
· Support Sales with the creation of Sales opportunities & quotes for critical pipeline visibility and revalidating the quote to achieve correct discount and pricing.
· Close out SFDC opportunities by utilizing the Oracle bookings report.
· Generating and managing reports in Sales force.
· Assist Channel Sales with Deal Registration & NFR (Not for Resale).
· Working with Channels team in partners onboarding process and portal access issues.
· Ability to understand and resolve the distributor & partner issues.
· Handle the Exception Reports submitted by Distributors and work closely with them to sort out the issue and help them with timely payout.
· Reconciling the sales order (Oracle & POS) and working closely with sales team to resolve problems related to different errors in orders.
· To resolve reconciliation issues related to commission data or compensation pay-outs.
· Working with commission report to achieve correct sales rep allocation in Oracle & POS portal.
· Consolidating state contract reports and sending it to each state government contacts.
· Handle data cleanup reports.
· Administer special on demand projects that arise.
· Manage high visibility exceptions and work with cross-functional teams to provide best solutions.
· Ability to use cognitive problem solving and trouble shooting skills.
· Works well independently and in groups.
· Demonstrates ability to communicate and work accordingly with other departments and external businesses to resolve complex problems.
Knowledge/ Skills / Abilities:
Candidates with Oracle, SFDC (Classic & Lightning), CRM & Incorta, Big Machines, OBIEE & MS office experience will be preferred
· Excellent communications skills in written and spoken English are a must. Must have good working knowledge of computers and Excel.
· Has awareness of the functional impact upon work processes and other functions. Experience with database management and rules for data governance.
· Ability to operate office software including, MS Word, MS Excel, Vision or compatible flow diagram and MS power point. Experience with SAP, SFDC and Oracle a plus.
· Good knowledge in creating and working with Smartsheet, VLOOKUP, Pivot
· Ability to work in a fast paced, performance-based environment
· Ability to be a self-starter, work independently, and effectively assist with special projects.
· Able to stay focused and maintain drive throughout a busy and heavy workflow and deliver on deadlines.
· Must be a team player and ready to work in rotational shifts.
· Effective backlog management
· Ability to identify actions necessary to carry out instructions furnished in written, oral or diagram form.
· Proven ability to manage competing priorities in a high-volume work environment
You Will Be a Great Fit If You Are:
· A quick learner with excellent communication skills.
· Highly productive with minimal supervision.
· Eager to learn about and adopt the latest tools and best practices in your field.
