Sales Operations Manager

Welcome to the video first world

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

About the role...

Synthesia is looking for a Sales Operations Manager to join our Revenue Operations team and focus on driving efficient sales performance. Working primarily with our Account Executives and Sales leadership, you will identify bottlenecks and inefficiencies in the sales process, support the team in progressing and closing deals effectively, and unlock data-driven insights to help us continually improve. This is an exciting opportunity for someone who is technically strong and detail-oriented, and who brings relevant experience in a fast-growing SaaS environment.

What you will be doing…

• Working with the sales team to optimise sales processes and journeys.
• Provide direct support to account executives, acting as the ‘go-to’ person for operational requirements from the sales team.
• Improve sales capability and effectiveness by delivering visibility into business performance.
• Support regular pipeline and forecast management cadences, implementing best practice to improve data quality and accuracy
• Gather requirements and project manage changes to our processes and sales technology that result in improvements in sales productivity or efficiency.
• Onboard and support new sales hires in collaboration with the Sales Enablement team.
• Support the annual strategic planning process through data-driven recommendations for quota assignments, territory assignments, as well as, capacity and revenue planning.
• Co-ordinate key initiatives and projects, working alongside stakeholders from Finance, Marketing, Customer Success, Sales Enablement, and Product.

We’d love to hear from you if you bring…

• Around 2+ years in a Sales Operations role at a fast-growing SaaS business.
• Experience with our sales tech stack: Salesforce, Gong, Outreach, Snowflake, Everstage and Census. Ideally you have experience working with Salesforce flows, or alternative automation tools.
• Experience with core sales business processes, including pipeline management, forecasting, capacity and quota planning
• Strong analytical skills, including SQL and the ability to comfortably structure and analyse data, and to make actionable recommendations.
• Able to translate business challenges into technology/process-led solutions.
• An ability to work autonomously; you’re self-sufficient and able to make low-risk decisions 

Benefits

📍A hybrid, flexible approach to work where you have access to a lovely office space in Oxford Circus with free lunches on a Wednesday and Friday

💸 A competitive salary + stock options

🏝 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over)

🏥 Private healthcare through AXA, including mental health support through the Stronger Minds service

❣️ Pension contribution - Synthesia contributes 3% and employee contributes 5% on qualifying earnings

🚲 Cycle to work scheme

🥳 You will join an established company culture with optional regular socials and company retreats

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

👉 You can participate in a generous recruitment referral scheme if you help us to hire

💻 The equipment you need to be successful in your role