We are seeking a highly motivated and strategic Sales Operations Manager to join our dynamic team. The ideal candidate will play a crucial role in optimizing our sales processes, driving efficiency, and supporting the sales team in achieving their targets. This position requires a strong analytical mindset, attention to detail, excellent organizational skills, and the ability to communicate clearly in collaboration with cross-functional teams in Marketing, Finance, and other departments as needed.
Key Responsibilities:
Sales Process Optimization:
Analyze and evaluate existing sales processes to identify areas for improvement.
Implement streamlined and efficient sales workflows to enhance productivity and speed up sales cycle. This includes optimization and automation of overall workflows, sales activities, and lead generation.
Collaborate with sales leadership and other departments to ensure alignment between sales strategies and operational processes.
Data Analysis and Reporting:
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of sales strategies.
Generate regular reports on sales performance, providing insights and recommendations for improvement.
Utilize data analytics to identify trends, opportunities, and potential challenges.
Sales Technology Management:
Oversee the implementation and utilization of sales technologies, such as CRM system and Microsoft 365 to enhance efficiency.
Collaborate with IT and other relevant teams to troubleshoot and resolve technical issues.
Provide training and support to the sales team on the effective use of sales tools.
Manage the allocation of accounts and sales territories to optimize sales coverage and maximize revenue potential.
Sales Forecasting:
Work closely with the sales and finance teams to develop accurate sales forecasts.
Analyze historical sales data to identify patterns and make informed predictions for future sales performance.
Provide regular updates to leadership on sales projections and deviations.
Sales Team Support:
Collaborate with the sales team to understand their needs and challenges.
Develop and implement sales enablement tools, sales process automation, and resources to support the sales team in achieving targets.
Provide training and ongoing support for sales processes and tools.
Update CRM tool with data from external sales members (sales reps / distributors)
Manage the customer contract lifecycle, ensuring compliance, accuracy, and timely renewals.
Bachelor's degree in Business, Sales, or a related field; MBA is a plus.
2+ years experience in sales operations
Proven experience in sales operations or a related role.
Strong analytical skills with the ability to interpret data and trends.
Excellent communication and interpersonal skills.
Proficiency in CRM systems, Microsoft Office 365, and other sales technologies.
Detail-oriented with a focus on process improvement.
Can do attitude and ability to work in a fast-paced and dynamic environment.
Pay range estimate $100,000 to $120,000 Canadian currency + Bonus + Equity depending on experience.
Benefits
Lumotive is an equal opportunity employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other legally protected status.
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