Sales Operations Manager, International

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. 

We are seeking a talented and dynamic International Sales Operations Manager to join our team and drive efficiencies across our international sales operation. As the International Sales Operations Manager, you will be responsible for developing and executing SOP’s that ensure the complete and accurate flow of information and inventory between Oura and our key external partners. A critical conduit between our major customers and core internal functions. 

What you will do: 

• Lead the sales operations function for Oura's International retail business, taking ownership of all aspects of sales processes, order management, and distributor operational relationships.
• Conduct thorough research and analysis of data to create accurate sales forecasts, enabling effective resource allocation and strategic decision-making.
• Collaborate with external partners to ensure seamless order management processes, focusing on accuracy, timeliness, and customer satisfaction.
• Manage distributor relationships by providing support and addressing any issues related to orders, ensuring smooth operations and efficient delivery.
• Oversee the entire order-to-cash cycle to minimize delays or discrepancies in payment processing and optimize cash flow for the business.
• Work closely with sales leads to coordinate roadmap strategy implementation across different markets, aligning resources to meet sales targets effectively.
• Identify and work with internal and external partners to upgrade automation to enhance ways of working within Sales Ops, e.g. set up of sales portals and EDI.
• Set KPIs and metrics for order book management and push to pick order processes with fulfillment partners and elevate our operational excellence.
• Aligning with key external partners to establish replenishment models to strengthen key account planning
• Collaborate with cross functional teams (Sales, Logistic, DC’s, Finance & Ops) to build or enhance internal and external processes, analytical reporting, and support systems upgrades.

Requirements

We would love to have you on our team if you have:

• Solid understanding of sales methodologies, processes, tools, best practices
• Experience in implementing these practices globally
• Passionate about optimization with a proven record of developing high-performing functions
• Analytical mindset using CRMs (e.g., Salesforce) and analytical tools (e.g., Looker) for data-driven decision-making
• Detail-oriented approach towards understanding the sales process
• Proactive problem-solver
• Business-minded individual who has worked with global sales teams
• Familiarity with cross-border retail landscapes

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer:

• Competitive salary
• An Oura Ring of your own + employee discounts for friends & family
• Flexible working hours and remote working arrangements
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

Salary range £60,000 - £67,000

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:

• Our jobs are listed only on the ŌURA Careers page and trusted job boards.
• We will never ask for personal information like ID or payment for equipment upfront.
• Official offers are sent through Docusign after a verbal offer, not via text or email.

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To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.