Sales Operations Manager

As our Sales Operations Manager at Formic, you will primarily be responsible for the processes, tools, and technologies that support the Sales Team at Formic. You will influence and optimize the sales process to support the team to operate efficiently and effectively. You will also be a bridge between different departments - including Marketing, Customer Success, Finance and Deployment - facilitating communication and systematically reducing and eliminating the barriers that impact the Sales Team’s performance as they generate revenue for the company. The ideal candidate will provide guidance on market trends, develop resources, and track long-term sales data, as well as partner with leadership to forecast business and report on revenue. 

As our Sales Operations Manager you will: 

• Execute on the day-to-day, tactical elements of sales enablement programs, including improvement of and ongoing support within our tech stack
• Track and analyze short and long term sales data, providing data-driven insights to ensure accurate and real-time visibility into team and individual performance and facilitate forecasting
• Create and train on intuitive and graceful processes and user workflows and tooling systems that support achievement of goals
• Execute on special projects to improve the effectiveness of the Sales Team (or cross-functional departments), as delegated by leadership
• Master our tech stack and become the expert for how to assess opportunities
• Streamline and optimize our tools and utilization to drive better company outcomes
• Stay up to date with the latest tools and technologies, and evaluate and implement new ones that improve productivity and efficiency of the organization
• Serve as a liaison between teams and upper management
• Follow ethical and legal practices with consumer and customer data
• Assist the Marketing Team in determining customer outreach methods
• Monitor and assist with customer retention with proactive, actionable data for Customer Success and Sales to leverage
• Train staff on new technology, software, and sales processes critical to their roles, both during onboarding and throughout tenure as needed

What makes you a great fit:

• 5+ years of Sales Operations experience in a fast–paced environment
  • Bonus points if you’ve helped scale an early stage start-up and also have experience in a 100+ person company
  • Bonus points if you have proven people-management skills and are interested in building an effective team around you as the company grows
• Expert-level capabilities with databases and sales software including Salesforce and Hubspot
• Deep understanding of the sales process -from lead generation to closing deals, as well as of different sales methodologies and strategies
• Strong analytical skills, specifically the capability to analyze complex sales data, identify patterns, generate insights, and make data-driven decisions
• SQL experience
• Ability to successfully plan, execute, prioritize and oversee multiple projects at once
• Strong verbal/written communication, including an ability to effectively communicate with both business and technical teams of all level of seniority
• Ability to gracefully and confidently navigate ambiguous and changing environments 
• Keen attention to detail to ensure data accuracy and process efficiency
• Can-do, eager-to-serve attitude, adept in handling rapidly changing tactical and strategic focuses
• Strong problem-solving skills to quickly identify issues within the sales process and develop effective solutions

What we look for:

We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you:

• Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.
• Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder. 
• Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.
• Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data. 
• Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
• Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together. 

Total Rewards:

Total rewards packages at Formic consist of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. When Formic succeeds, we all succeed.

Final offer amounts are custom-crafted, based on the cash/equity ratio preference of the candidate, as well as their experience, geographical location and cost of labor, and more, and may vary from the range listed below. Ultimately we’re seeking top performers who will make a difference to our business, and we’re open to negotiating the compensation structure for the right candidate.