We are seeking an experienced Sales Operations professional with a strong track record in managing sales processes. This role will take charge of enhancing sales productivity for media and event sales by offering reporting, auditing, and process support to our sales representatives, sales leadership, and event and media fulfillment teams. As the Sales Operations Manager at New Hope Network, a division of Informa Markets, you will play a crucial role in delivering scheduled and on-demand reports, providing CRM training to the sales team, and supporting the effective use of event technology. You will establish clear processes for task delegation and oversee day-to-day operations in media sales.
Role Responsibilities and Objectives:
- Primarily support the sales team, focusing on client reporting and metrics.
- Ensure the smooth execution of daily operations for media sales.
- Serve as a Salesforce.com expert for the sales organization.
- Act as a bridge between sales and accounting, finance, marketing, and print and media production departments.
- Oversee the monthly magazine layout process and three annual print publications.
- Regularly report revenue totals by product category (print, media, and content marketing) on a weekly, monthly, and yearly basis.
- Develop and maintain sales dashboards for print, media, and content marketing products.
- Provide order-to-cash support for sales, accounting, and executive leadership.
- Serve as a point of contact for sales teams, coordinating cross-departmental meetings to address process and client issues.
- Define sales processes and identify opportunities for improvement aligned with strategic goals.
- Provide leadership with performance data to drive sales outcomes and facilitate decision-making.
- Support sales efforts during peak renewal periods for trade show events like Natural Products Expo West and Newtopia Now.
- Manage special projects as assigned.
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Travel 3-6 times per year to our Boulder, CO office and/or Informa tradeshows
What you’ll add to the team:
- 3 to 5 years of experience in sales operations, sales roles, and/or business operations.
- Dynamic communicator, adept at articulating innovative solutions to peers and management.
- Proficiency with Salesforce.com or equivalent CRM systems.
- Mastery of Microsoft Excel strongly desired.
- Background in training, mentoring, and onboarding Account Managers.
- Thorough grasp of sales processes and methodologies.
- Familiarity with print, media, or content marketing sales, or sales operations, highly valued.
- Proactive and self-managing, with a knack for creative problem-solving.
Further Details:
- Competitive salary: $65,000 to $75,000 USD, fully remote with minimal travel required.
- Application deadline: July 8, 2024
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
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